Cigna Healthcare · 1 month ago
Operations Lead Analyst - Express Scripts - Remote
United States
Full-time
Remote
Entry, Mid Level
1+ years expCigna Healthcare is seeking an Operations Lead Analyst to join their Express Scripts team. The role involves monitoring daily request execution, reporting, and issue triaging for clients, while also identifying operational enhancements and providing support to leadership teams.
Hospital & Health Care
Responsibilities
Execution of client’s requests and inquiries in aligned to SLAs and other contractual terms
Monitor and triage of client issues aligned to SLAs and other contractual terms
Routine communication directly with client
Adherence to all organizational SOPs and Compliance standards; provide subject matter input as it relates to checklists and SOPs
Assist with operation input related to new process development; identification, research and resolution of operational issues; provide training and mentoring for new team members, off-shore and contingent employee resources
Comply with ESI document and retention requirements
Provide exceptional service to clients
Cross-functional collaboration & communication with necessary internal partners
Clear and timely communication of issues and status to leadership teams
Requirements intake and resolution of issues for client account management
IT systems issues, setup, and testing
Coordinate set-up and resolution of issues with Product teams
Issue resolution and documentation with Quality teams
Initiative engagements and client health updates
Qualification
Required
High School Diploma or GED required
1+ years of relevant experience
Microsoft Office required
Excellent verbal, written, and presentation skills
Strong analytical problem solving skills
Detailed oriented
Ability to manage and meet tight deadlines
Ability to adapt in a dynamic work environment and make independent decisions
Strong customer service focus
Experience with use of ERP systems
Experience with data input and reconciliation
Preferred
Bachelor's degree preferred
Preferred experience in PBM and benefit set-up knowledge
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
10001+ employees
H1B Sponsorship
Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (442)
2024 (335)
2023 (324)
Funding
Current Stage
Late StageLeadership Team
Laura Cascudo
CEO Communications Operations / Communications Operations Director
Stephanie Bobb
CEO Communications Operations Lead
Recent News
Hartford Business Journal
2025-10-07
2025-10-06
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