OpenGov Inc. · 1 week ago
Sr Customer Success Manager
California, United States
Full-time
Hybrid
Senior Level
$130K/yr - $150K/yr
5+ years expOpenGov Inc. is the leader in AI and ERP solutions for local and state governments in the U.S. The Senior Customer Success Manager will serve as a strategic advisor to high-impact customers, driving product adoption and customer retention while contributing to company growth.
Data VisualizationEnterprise SoftwareGovTechSaaSSoftware
Responsibilities
Develop and execute comprehensive customer success plans that align customer goals with OpenGov’s solutions to drive adoption, retention, and expansion
Cultivate deep, trust-based relationships with key customer stakeholders, including executive sponsors and operational leaders, to ensure alignment and satisfaction
Lead strategic initiatives such as business reviews, account planning, and customer health assessments to proactively identify risks and opportunities
Serve as a strategic partner to Sales and Product teams by surfacing customer insights, identifying expansion opportunities, and influencing roadmap decisions
Act as a subject matter expert across customer verticals (e.g., state/local government, education, non-profits) to provide tailored guidance and maximize platform value
Design and execute customer engagement programs such as user groups, workshops, and webinars that foster community and encourage solution adoption
Analyze customer usage data, feedback, and business outcomes to provide actionable insights internally and externally
Contribute to continuous improvement by refining internal processes, developing best practices, and mentoring team members
Qualification
Required
Bachelor's degree in Business, Public Administration, or a related field required
Minimum of 5 years of experience in customer success, account management, or a strategic client-facing role within the SaaS industry, ideally supporting complex, multi-stakeholder accounts
Demonstrated success managing large or strategic accounts, driving customer satisfaction, reducing churn, and contributing to revenue growth
Strong executive presence and excellent communication skills with a proven ability to influence senior stakeholders and navigate complex organizational dynamics
Strategic thinker with strong analytical capabilities and a customer-first mindset
Comfortable managing a book of business with multiple customers at varying lifecycle stages, using data and processes to prioritize and drive outcomes
Proficiency in CRM software (e.g., Salesforce, Gainsight, Gong) and other customer success tools
Ability to work autonomously while collaborating across departments in a fast-paced, dynamic environment
Willingness and ability to travel 25–30% of the time
Preferred
Master's degree or formal sales/customer success training is a plus
Company
OpenGov Inc.
Our mission is to power more effective and accountable government.
501-1000 employees
H1B Sponsorship
OpenGov Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (12)
2023 (10)
2022 (14)
2021 (4)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$178MKey Investors
Cox EnterprisesEmerson CollectiveAndreessen Horowitz
2024-02-27Acquired
2022-02-01Series Unknown· $50M
2019-09-02Series D· $51M
Leadership Team
Zac Bookman
CEO and Co-founder
Paul Denton
Chief Financial Officer
Recent News
2025-12-29
Company data provided by crunchbase