General Dynamics Information Technology · 5 hours ago
Team Lead Desktop Support Technician DC Metro Area
Washington, DC
Full-time
Onsite
Senior Level, Lead/Staff
$33.97/hr - $45.89/hr
8+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to U.S. government agencies. They are seeking a Help Desk Technician V to provide mission-critical support to their Government Client, leading a team that supports senior executives and ensuring high-quality technical support.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Lead, manage, and mentor a 4–6-person Executive Support Team
Provide white-glove technical support to senior executives and VIP stakeholders
Collaborate closely with GDIT's client/partners, GDIT's team members, and federal staff
Identify opportunities to improve support workflows, implement efficiencies, and resolve complex technical challenges
Ensure adherence to ITSM best practices and organizational standards
Qualification
Required
8+ years of related IT support experience (Service Desk, Deskside Support, VIP/Executive Support, or similar)
US Citizenship Required
Associate of Arts (AA) or Associate of Science (AS) degree
Expertise in Windows 10/11, MS Office 365, Teams, and Outlook
Strong understanding of Active Directory, group policies, and user account management
Experience with mobile device management (iOS/Android), VPN, and remote access technologies
Knowledge of ITSM platforms such as ServiceNow
Ability to troubleshoot hardware/software, network connectivity, and peripheral issues
Administration and troubleshooting of Microsoft Teams, Zoom, Webex, and VTC systems
Knowledge of Teams Rooms and conference room A/V hardware setup, configuration, and optimization
Experience with VoIP systems (Microsoft Teams Phone)
Strong understanding of Active Directory (user provisioning, permissions, group policy)
Familiarity with Azure AD and hybrid identity environments
Experience with VPN, remote access technologies, and multifactor authentication solutions
Basic networking troubleshooting (DNS, DHCP, routing, wireless)
Proficiency in ServiceNow, Remedy, or similar ITSM platforms
Experience with ITIL practices (Incident, Problem, Change)
Ability to generate reports, analyze ticket trends, and recommend improvements
Familiarity with enterprise monitoring tools (e.g., SCCM/MECM, JAMF, Splunk)
Understanding of federal cybersecurity requirements, data protection, and access control
Knowledge of endpoint security tools (CrowdStrike, Defender ATP, Tanium, etc.)
Ability to lead a 4–6-person technical support team, prioritizing and coordinating workloads
Experience developing and enforcing standard operating procedures (SOPs) for executive support
Skill in performing root cause analysis and implementing long-term solutions
Ability to communicate complex technical information in clear, executive-friendly language
Familiarity with project management tools and techniques (Agile, Scrum, or Kanban principles)
Public Trust or the ability to obtain one
Ability to work onsite in a federal environment
Strong communication, leadership, and customer service skills
Benefits
Comprehensive benefits
Wellness programs
401(k) with company match
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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