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Toyota of Naperville · 17 hours ago

Automotive Receptionist

Naperville, IL

Full-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

Toyota of Naperville is part of the Dan Wolf Automotive Group, seeking a detail-oriented and organized Receptionist to support their operations. The role involves managing communication via a switchboard, assisting with clerical duties, and providing excellent customer service behind the scenes.

AutomotiveLogistics

Responsibilities

Operates switchboard telephone system

Communicates with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold

Takes thorough messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave

Provides basic information to callers who have general inquires

Assists the accounting office with various clerical duties as needed

Friendly, professional, courteous and efficient when working with all customers and employees

Refers customers who have additional questions to the service advisor or other appropriate individual

Handles customer complaints with integrity and poise and refers the customer to the appropriate individual for further communication

Qualification

Customer service skillsCommunication skillsMicrosoft WordMicrosoft ExcelMulti-taskingProfessional appearanceRetail receptionist experienceAttention to detailWork ethic

Required

Demonstrated superior customer service skills

Excellent communication skills and high attention to detail

Ability to multi-task and handle several phone calls at once

Must have at least a high school diploma/GED

Must be proficient in Microsoft Word and Excel

Must have dealership and/or recent retail receptionist experience

All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license

Professional appearance and strong work ethic

Open availability required Monday-Saturday for FT consideration

Availability for Mid/Closing shifts and open availability on Saturday for PT consideration