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Uberall · 5 days ago

Senior Account Manager

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Uberall is seeking a Senior Account Manager to serve as the primary strategic point of contact for their multi-location brands. This role involves managing the entire customer lifecycle, ensuring high retention and revenue growth while leveraging Uberall’s AI-powered platform to enhance digital visibility for clients.

Information TechnologyLocation Based ServicesMarketing

Responsibilities

Act as a trusted advisor across our full solution suite

Lead the shift to a holistic strategy, educating customers on the Integrated Solution Ecosystem

Develop and maintain Strategic Success Plans that map Uberall’s features directly to the customer’s localized marketing KPIs

Serve as the definitive subject matter expert, translating the technical complexities of Listings, Reviews, Social, and AI Search into compelling business imperatives

Drive high-velocity ACV Bookings by mastering both expansion opportunities and the renewal cycle

Proactively pivot the portfolio toward multi-year agreements (24–36+ months)

Lead all contract negotiations from proposal to signature

Maintain impeccable pipeline discipline within Salesforce

Act as the face of Uberall to C-suite stakeholders in client interactions and at strategic industry events

Build and maintain multi-level relationships, from daily operational users and brand managers to executive sponsors

Master the ability to diversify your time and resources based on account value

Act as the frontline protector of the business’s bottom line

Orchestrate internal resources, from Sales to Legal, to ensure a frictionless customer experience

Collaborate with implementation teams to ensure a seamless transition from launch to long-term partnership

Empower customers by educating them on our world-class support ecosystem

Partner as a key stakeholder with Product and Marketing

Qualification

Client Relationship ManagementDigital Marketing ExpertiseSalesforce ProficiencyConsultative ApproachAnalytical SkillsNegotiation SkillsProactive Problem-SolvingExecutive PresenceOperational DisciplineEntrepreneurial AdaptabilityOrganizational Skills

Required

4+ years of experience in a client-facing role such as Customer Success, Account Management, Strategic Consulting, preferably within a SaaS or software technology environment

Demonstrated track record of both managing customer relationships and achieving commercial targets (renewals, upsells, expansion)

Experience in Digital Marketing, SEO, or Localized Search is a significant advantage

Strong consulting skills and the ability to guide customers, challenge their thinking, and lead them toward business success

Proactive problem-solver with a forward-looking, structured approach to finding solutions

Highly organized, capable of managing a diverse portfolio of accounts, and committed to maintaining accurate records and forecasts

Proven ability to carry a quota and a drive to exceed targets

Ability to lead world-class Executive Business Reviews and navigate high-stakes objections

Skill to turn data into high-impact, ROI-driven narratives

Commitment to impeccable pipeline hygiene and forecasting accuracy

Creative and resilient spirit that thrives in a fast-paced environment