S.P. Richards ยท 2 days ago
Customer Support Rep/Ntl Acct
Atlanta, GA
Full-time
Onsite
New Grad, Entry LevelS.P. Richards Company is seeking a Customer Support Representative to assist with B2B customer support requests. The role involves facilitating quotes, answering product-related questions, and providing sales support to various teams.
Wholesale
Responsibilities
Field incoming B2B customer support requests via phone and Salesforce workflow
Facilitate quotes for non-stock special orders, delivery & set-up orders, and large volume orders
Answer product related questions and provide information from manufacturers
Order entry
Facilitate returns and follow up on credits
Fulfill customer requests for proof of delivery or invoice/credit copies
Provide sales support to Jan/San field and IAM teams
Provide information to SPR branches regarding various programs and their service requirements
Qualification
Required
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Microsoft Word and Excel, E-mail
Preferred
High school or equivalent
Associates degree preferred or equivalent combination of education and experience
Benefits
Paid training
Disability insurance
Health insurance
Dental insurance
401(k)
401(k) matching
Paid time off
Vision insurance
Employee discount
Company
S.P. Richards
S.P. Richards Company, headquartered in Atlanta, Georgia is one of North America's leading business products wholesalers.
Founded in 1848
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-01-11Acquired
Leadership Team
Joe Rosen
Chief Financial Officer
Christie Pruett
SVP of IT, Chief Information Officer
Company data provided by crunchbase