PRI Technology · 1 week ago
Lead ServiceNow Developer
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expPRI Technology is seeking a highly experienced Lead ServiceNow Developer to step into a critical role during a period of team transition. The candidate will serve as the primary technical lead for the ServiceNow environment, responsible for stabilizing the platform and driving forward-looking development.
Information Technology & Services
No H1B
Responsibilities
Full Stack Ownership: You will work closely with the platform owner and lead administrator to manage the application in its entirety, spanning maintenance, troubleshooting, and new feature development
Diverse Footprint: Our instance is not limited to IT; it includes robust deployments of IRM (GRC) and HRSD, alongside standard ITSM and CMDB structures
Environment Stabilization & Discovery
Conduct a rapid assessment of the current state of the instance to understand existing customizations, business rules, and workflows
As needed, be capable of reverse-engineering undocumented configurations and establish a baseline of technical documentation for the new team
As needed, troubleshoot legacy issues and stabilize performance following the team transition
Development & Engineering
Design and develop solutions across the platform, utilizing Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs
Manage and maintain complex API integrations (REST/SOAP) between ServiceNow and third-party enterprise tools
Oversee the health and data integrity of the CMDB
Module Management (ITSM, IRM, HRSD)
Maintain and enhance the ITSM suite (Incident, Problem, Change, Request)
Provide specialized support for Integrated Risk Management (IRM/GRC) and Human Resources Service Delivery (HRSD) modules
As needed, configure Service Portal widgets and pages to ensure a seamless user experience
Leadership & Mentorship
Act as the Subject Matter Expert (SME) while the organization forms a permanent support structure
Guide and mentor junior developers or administrators joining the newly formed team
Qualification
Required
5+ years of hands-on ServiceNow development and administration experience
Proven track record of working independently in complex environments without heavy supervision
Deep expertise in JavaScript, Glide API, HTML, CSS, and Angular/Service Portal
Strong experience with Integration Hub, REST/SOAP APIs, and ETL processes
Demonstrated ability to troubleshoot complex workflows and identify root causes in heavily customized instances
Expert-level knowledge of ITSM and CMDB
High Priority: Functional and technical experience with IRM (Governance, Risk, and Compliance)
High Priority: Functional and technical experience with HRSD (HR Service Delivery)
Forensic Mindset: The ability to look at existing code and understand why it was written that way without being able to ask the original author
Resilience: Comfortable working in a fluid environment where processes are being rebuilt
Communication: Ability to translate complex technical findings to non-technical leadership
Preferred
ServiceNow Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) – IRM or HRSD
ITIL V3/V4 Foundation
Company
PRI Technology
IT Staffing Solutions - Experience the Difference Working With Professionals That Understand Your Information Technology Needs and the Importance of Managing Your Costs! PRI Technology, a division of Perennial Resources International, is a full service Information Technology staff augmentation and executive search firm comprised of high performing industry professionals focused on your success.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joseph Kelly
Chief Financial Officer
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