BrightBridge Credit Union · 1 week ago
Collections Representative I (Lawrence, MA)
Lawrence, MA, US
Full-time
Onsite
Entry Level
$23/hr - $24/hr
2+ years expBrightBridge Credit Union is seeking a bi-lingual Collections Representative I to assist members in resolving delinquent accounts while ensuring compliance with regulations. The role involves managing member communications, documenting account statuses, and working collaboratively with various departments to uphold the Credit Union's financial health.
BankingFinancial ServicesLendingMortgage
Responsibilities
Reviews and documents status of accounts and initiates telephone contact on delinquent loans. Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected
Prepares correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
Answers incoming member or member-related contacts (phone calls, emails, etc.), work Collection queues and make outbound member calls. Utilize Collections system to document accurately
Conducts skip tracing as necessary to obtain contact information to contact delinquent/defaulted members. Establishes and monitors payment plans whenever possible
Makes effective use of collection tools and delinquent loans activity reports. Determines reasons for delinquencies and works towards permanent solutions and minimizes losses by early actions
Maintains strict adherence and compliance to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
Exercises appropriate telephone etiquette, reviews accounts for possible rewrite or temporary modification. Revokes ATM/Debit cards and places and removes holds on accounts
Follows detailed and standardized procedures in performing routine collection operations and performs a variety of support duties related to the collection function
Works with all departments to ensure collection problems are resolved in a timely manner. Participates in department projects
Researches and addresses credit reporting disputes either direct from members or through e-Oscar and maintains dispute logs as needed
Recommends accounts for charge off and legal action. Sends accounts to outside collection agencies and/or attorneys as directed by supervisor
Performs additional duties as requested
Qualification
Required
High school education or equivalent is required
Excellent telephone and communication skills required
Demonstrated written/verbal communications skill essential, with the ability to handle difficult situations with sensitivity and objectivity
Preferred
Previous experience in a call center and/or financial institution
Minimum of two to three years of recent and progressive experience in consumer or mortgage collections in a financial institution
Bilingual
Experience successfully utilizing various computer programs including MS Office
Benefits
Ongoing training and career development opportunities
Competitive pay, benefits, and the chance to grow with a supportive organization
Company
BrightBridge Credit Union
BrightBridge Credit Union provides personal and business banking, loans, mortgages, and digital banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Howard
President & CEO
Michael Valley
EVP Chief Financial Officer and Chief Operating Officer.
Recent News
2026-01-11
Company data provided by crunchbase