Bosch Home Comfort USA · 1 week ago
UX Researcher
Watertown, MA
Full-time
Onsite
Mid Level
$91K/yr - $105K/yr
3+ years expBosch Home Comfort USA is a leader in technology and services that enhance people's lives. They are seeking a UX Researcher responsible for driving Voice of Customer initiatives to capture customer perspectives through various research methods and translate findings into actionable insights for product design and marketing strategies.
IndustrialManufacturing
No H1B
Responsibilities
Design and run qualitative research initiatives, including interviews, focus groups, and usability-style sessions, to capture authentic customer perspectives
Collaborate cross-functionally with Product, Marketing, Sales, Training, and Customer Success teams to ensure customer perspectives inform decisions
Recommend and implement the right tech stack for Voice of Customer collection and analysis
Synthesize research findings into actionable insights, personas (e.g. using the Double Diamond method), journey maps, and service blueprints
Partner with Business Intelligence on quantitative metrics (NPS, CSAT, churn) and integrate qualitative insights for a holistic view
Present clear, compelling research reports and executive-level presentations that influence decision-making
Build an ongoing feedback loop to ensure customer input informs future programs and offerings
Qualification
Required
3–5 years of experience in customer experience research, market research, or UX research with a focus on qualitative methods
Strong background in designing and leading customer interviews and synthesizing insights into clear deliverables
Familiarity with persona development, customer journey mapping, and service blueprint methodologies
Ability to recommend, select, and implement research tools/platforms
Skilled communicator with experience presenting to senior executives
Proven track record of influencing program or product decisions through research
Preferred
Experience in B2B environments, ideally in technology, manufacturing, or HVAC-related industries
Understanding of the Double Diamond UX process or similar frameworks
Exposure to Voice of Customer or customer success programs and working with mixed methods
Ability to collaborate with analytics/BI teams to connect qualitative and quantitative insights
Benefits
Health, dental, and vision plans
Health savings accounts (HSA)
Flexible spending accounts
401(K) retirement plan with an attractive employer match
Wellness programs
Life insurance
Long term disability insurance
Paid time off
Parental leave
Associate discounts
Employee Assistance Program (EAP)
Wellness incentives
Wellness Rooms
Smart work model
Child care discounts
Emergency travel assistance services
Business travel accident insurance
Will preparation service
Social and hobby clubs
Bosch Cafés / Bosch Market Café
Company
Bosch Home Comfort USA
Bosch Home Comfort is a leading source of high-quality heating, cooling and hot water systems.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ashley Jones
HR Partner
Cathy. Sue
Personnel Director and Partner, Bosch Group Branch
Recent News
2025-09-23
2024-11-27
Company data provided by crunchbase