Senior Customer Experience Advisor jobs in United States
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Collibra · 11 hours ago

Senior Customer Experience Advisor

positionRaleigh, North Carolina, USA
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$88K/yr - $110K/yr
date3+ years exp

Collibra is seeking a Sr Customer Experience Advisor to join their Customer Experience team. This role focuses on implementing initiatives that enhance customer engagement, drive retention, and ensure a seamless journey across all touchpoints.

AnalyticsArtificial Intelligence (AI)Data IntegrationData ManagementEnterprise SoftwareInfrastructure
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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Identifying "friction points" in the customer journey and working with relevant departments to redesign those processes
Working closely cross-functionally, including with leadership to integrate program objectives with broader organizational goals
Leading the day-to-day implementation of key customer programs that align with the customer's journey
Developing and maintaining workflows, templates, and resources to standardize program execution
Using data-driven insights to recommend adjustments and enhance program performance

Qualification

Program managementCustomer successData analysisExcelCRM platformsCommunication skillsCollaboration skillsOrganizational skills

Required

3-5 years of experience in program management, consulting, customer success, or a related role
Strong organizational / project/program management skills with the ability to manage multiple projects simultaneously
Excellent communication and collaboration skills to work effectively with internal teams and customers
Analytical mindset with experience tracking and reporting on program success metrics
Required experience with Excel, PowerPoint, and G-Suite apps
Bachelor's degree in Business, Marketing, or a related field
Navigating evolving priorities seamlessly
Utilizing CRM platforms (e.g., Salesforce) and project management (e.g. Asana) software to streamline team workflows and track customer data
Taking raw metrics (like churn or NPS) and turn them into a compelling narrative that convinces stakeholders to take action
Seeking continuous learning opportunities and manage projects autonomously

Preferred

Experience with Qualtrics, Matik, etc
Equivalent related working experience

Benefits

Competitive total rewards package
Bonus potential
Equity for eligible roles
Flex Fund monthly stipend
Pension/401k plans

Company

Collibra

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Collibra delivers an end-to-end Data Intelligence platform to accelerate digital business transformation.
dateFounded in 2008
location
Brussels, Brussels Hoofdstedelijk Gewest, BEL
people-size1001-5000 employees
web-link
https://www.collibra.com/us/en/

Funding

Current Stage
Late Stage
Total Funding
$596.52M
Key Investors
CapitalGICONIQ GrowthIndex Ventures
2022-01-11Series Unknown
2021-11-09Series G· $250M
2020-04-02Series F· $112.5M

Leadership Team

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Felix Van De Maele
Founder, CEO
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Stijn Christiaens
Co-founder & Chief Data Citizen
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Recent News

WebProNews
Collibra CEO: AI Non-Use a Red Flag in Job Candidates
2025-12-22
Business Insider
Collibra CEO describes what he looks for in AI-first employees
2025-12-21
PR Newswire
Collibra Joins Snowflake and Industry Leaders to Support Data and AI Interoperability Across the Ecosystem Through the Open Semantic Interchange
2025-12-09
Company data provided by crunchbase