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The UPS Store · 16 hours ago

Digital Print / Center Associate / Customer Service

Huntsville, AL

Part-time

Onsite

Entry Level

$13/hr - $13/hr

1+ years exp

The UPS Store is a franchised network offering a wide range of services, including shipping, packing, printing, and notary services. The Digital Print / Center Associate delivers world-class customer service, manages print orders, and operates various equipment while ensuring customer satisfaction. This role requires effective communication and the ability to handle customer inquiries and logistics for print projects.

Printing

Responsibilities

Understands and fulfills the needs of walk-in customers and telephone/email inquiries

Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership

Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions

Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed

Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC

Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Prioritizes and optimizes the work load to streamline the production flow

Frequently multi-tasks while maintaining extreme attention to detail and high quality control

Maintains a clean, organized, and safe working environment

May open and/or close the store and perform end-of-day accounting, etc

Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services

Performs other duties as assigned

Qualification

Customer service experiencePrint production experienceMicrosoft OfficeGraphic design knowledgeAnalytical skillsHigh energy levelCommunication skillsOrganizational skillsTeam collaborationAttention to detail

Required

High school diploma or GED required

Strong computer skills, including Microsoft Office

Good communication and people skills

Strong analytical and math skills

Highly organized and detail oriented

Able to work and complete tasks independently in a quick turn environment

Able to work collaboratively

High energy level

Prompt, reliable, and responsible

Able to lift 40+ pounds

Preferred

At least one year of customer service experience

One to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field

Company

The UPS Store

Glassdoor3.6

With more than 5,500 locally owned locations across North America, The UPS Store is the nation’s largest retail network of shipping, postal, printing and business service centers.

Founded in 2003

Hampton Bays, New York, USA

1001-5000 employees