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LifeSouth Community Blood Centers · 8 hours ago

Computer Support Specialist

Gainesville, FL

Full-time

Onsite

Entry Level

$20/hr - $22/hr

1+ years exp

LifeSouth Community Blood Centers is currently seeking an individual to join their team as a Computer Support Specialist. The role involves providing first point of contact technical support for users, troubleshooting issues, and ensuring excellent customer service.

AssociationCommunitiesHealth CareNon Profit

Responsibilities

Answer internal and external customer calls and email in accord with internal service levels and standards

Document issues accurately and in detail in the help desk ticketing application. Follow established processes and standards for opening, updating, assigning and closing tickets

Notify management of potentially dissatisfied internal or external customers

Monitor call queues, email and voicemail to ensure prompt answer and follow up

Explain technical details in a plain, clear and simple manner

Use issue identification and troubleshooting methodologies to advance issues toward resolution

Utilize knowledge base, print and online documentation

Contribute information and solutions to the knowledge base, update documentation and share insight with the support team

Aim for resolution of customer problems. When not possible, fully document and escalate to the appropriate person or team

Monitor, research and follow up on open tickets

Provide end users and customers with status updates on open tickets

Maintain knowledge and proficiency with supported applications and platforms

Participate in help desk and client training sessions

Qualification

IT certificationsTechnical troubleshootingCustomer service skillsTicketing applicationsCall center applicationsTechnical proficiencyVerbal communicationWritten communication

Required

One to two years of experience in a help desk, deskside support or call center computer support environment

IT and/or help desk certifications (MCP or CompTia A+) required

Experience with ticketing applications and call center applications

Strong technical troubleshooting and customer service skills

Strong verbal and written communication skills

Technical proficiency with common hardware, software and technologies: Windows, Office, iOS, laptops, tablets, WiFi, peripherals, etc

Preferred

College or technology school degree preferred

Preference will be given to individuals who have higher level certifications tracking towards server or network support, or extensive related experience