Impact Networking, LLC · 16 hours ago
Field Services Engineer
Anaheim, CA
Full-time
Onsite
Mid Level
$65K/yr - $75K/yr
3+ years expImpact Networking, LLC is a leading national managed services provider specializing in IT & Cloud, Cybersecurity, and Digital Transformation. The Field Services Engineer plays a critical role in ensuring clients receive top-tier IT service and support, requiring onsite service, maintenance, and collaboration with internal teams to resolve technical issues.
ConsultingCyber SecurityInformation TechnologyMarketing
Responsibilities
Engage in Business Transformation Assessments (BTA) with an emphasis on discovery, information compilation, and data gathering. This process involves onsite discovery as well as the physical review and documentation of IT assets
The Field Services Engineer will support client technical activities, primarily at the client's location (onsite). All work at the FSE level will be assigned, reviewed, and approved by the designated Field Services Manager. This role necessitates technical expertise to aid in the implementation of core MIT networking, server, and computer technologies. These responsibilities include the setup and troubleshooting of Windows Server, Hyper-V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, PowerShell, Active Directory, Group Policy configuration, and cloud services such as Office 365, G-Suite, and Azure
Collaborate with the Service Desk and Operations teams to develop and execute client management and maintenance plans, including monthly maintenance and documentation
Work with clients’ line of business vendors on technical requirements as needed
Documents and resolves user computing issues requiring onsite remediation, ensuring customer satisfaction is maintained
Collaborates with the Technical Operations Center (TOC) to resolve user issues, following a structured problem management process
Collaborates with various resources and vendors to provide efficient field support services. This encompasses working with third-party vendors, Line of Business (LoB) application providers, and other divisions within Impact Networking Technology
Timely documentation of issues and onsite labor performed within Impact’s ticket system
Participates in ongoing training and attainment of manufacturer certifications
Cultivates and sustains relationships with customers and engineers, thereby enhancing our company's positive reputation through outstanding customer service
Maintains relationships with vendor contacts that are beneficial to the company
Adheres to standards for documenting customer network status and activities
Qualification
Required
Minimum of 3 years of relevant experience in IT field services
Fundamental understanding of Server Administration
Experience with Windows 2012-2022 Server
Active Directory management and maintenance
DNS, DHCP, and Remote Desktop Services
Understanding of VMWare, Hyper-V and other virtualization technologies
Storage solutions: SAN, NAS, and Shared Storage
Fundamental understanding of Firewalls, switches, and other networking technologies
Cisco Meraki, HP, and other technologies
Backup technologies
Office 365, Azure and other 'cloud' solutions
Mobile operating systems (IOS, Android, Windows)
RMM tools such as N-Able, Kaseya or LabTech
Valid driver's license and proof of insurance
Microsoft Fundamentals certification
Certifications such as: CompTIA Network+, A+, Security+, ITF+, Microsoft 365 Certified: Fundamentals
Preferred
MSP experience preferred
Demonstrated experience preferred: ITIL and Service Management
Knowledge of HaloPSA Platform
Must have working knowledge of event and incident management systems including support for Incident, Change, and Request for Information requirements
Strong verbal and written communication skills and a customer-service focus
Excellent problem-solving skills
Ability to communicate and work directly with customers to identify and resolve technical issues
Ability to take initiative
Ability to work under pressure and manage multiple priorities
Benefits
Up to 20 days of PTO
Up to 7 Paid Sick Days
12+ paid holidays
Paid Parental Leave
Comprehensive Health, Disability Life, Dental and Vision Plans
401(K) & retirement plans
Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s)
Continued education reimbursement
On-going training & development opportunities
Company
Impact Networking, LLC
For over 25 years, we’ve helped businesses grow with expert-driven managed services that empower organizations to streamline operations, enhance security, and unlock new opportunities they didn’t think possible.
501-1000 employees
H1B Sponsorship
Impact Networking, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
M
Michael Lepper
Chief Executive Officer and Partner
Frank DeGeorge
Chief Technology Officer / Partner
Recent News
24-7 Press Release Newswire
2026-01-06
24-7 Press Release Newswire
2025-09-12
24-7 Press Release Newswire
2025-08-13
Company data provided by crunchbase