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Safran · 1 week ago

Senior Media Integration Account Manager

Brea, California, United States

Full-time

Hybrid

Senior Level

Safran Passenger Innovations is a company focused on creating advanced in-flight entertainment ecosystems. The Senior Media Integration Account Manager plays a crucial role in managing airline client accounts, ensuring the delivery of expected onboard passenger experiences through effective communication and coordination with various stakeholders.

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Responsibilities

Liaise with assigned customers and lead the execution of their monthly IFE content sets

On a monthly basis, communicate with the Media Integration Specialists to assess and track any reported errors to ensure timely resolution

On a quarterly basis, complete quarterly Customer Scorecards with the airline client, identifying root cause and proposing solutions where any concerns may be flagged

Represent the company during onsite / offsite customer meetings as required

Have a full understanding of the IFE product, production cycle and integration process

Manage customer distribution lists to communicate delivery notifications of content sets

Manage shipping and billing PO's per customer requirements

Responsible for completing content billing per defined company requirements

Track incoming customer owned media storage (SD cards, etc.)

Use company defined tools (Trello) to create monthly production schedules to ensure and track on-time content deliveries

Have basic understanding of and adhere to MPA standards and regulations

Engage in discussion and ideas for improvements in department tools and processes

Communicate and report production issues that may impact delivery to Media Services Project Managers and department manager

Advise management on solutions to resolve discrepancies

Perform other job-related duties as assigned

Qualification

Media production cycleContent managementCustomer communicationProject managementProblem-solvingStakeholder engagementProcess improvementTeam leadership