Thunderhawk Technology Partners ยท 3 weeks ago
Information Technology_USA - USA_Support Executive
PENNSYLVANIA, NY,USA, PA
Full-time
Onsite
Senior Level
6+ years expThunderhawk Technology Partners is seeking an L2 Application Support Executive to manage application support and operations for store systems. The role involves incident management, proactive problem management, and collaboration with Product Engineering to ensure system reliability and stability.
Information Technology & Services
Responsibilities
Role L2 Application Support
Application support and operations for store systems, covering incident management, service request fulfilment, proactive problem management, and continuous improvement through automation and collaboration with Product Engineering
Timely response and resolution of Critical, High, Medium, and Low priority incidents related to store systems and applications
Setup required monitors, dashboards and alerts, perform alert tuning to reduce noise
Usage of observability tools for monitoring and log analysis to ensure real-time detection and early intervention
Analyse and implement proactive fixes (code/config changes) to prevent recurrence incidents and improve system reliability
Execution of Root Cause Analysis (RCA) and Post-Incident Review (PIR) for all critical incidents
Create, review, test, publish, and enhance SOPs with lessons learned from issues, incidents, and post incident reviews
Perform proactive error analysis to identify trends and patterns to identify recurring issues, problems
Post-deployment validations in collaboration with Product Engineering to ensure application is working as expected
Validation and support for system patches and updates (if any), ensuring stability of store operations
Perform Holiday readiness activities including validations, load testing, monitoring in collaboration with Product Engineering
Create weekly and monthly status review reports and share with stakeholders
Qualification
Required
6-8+ years experience
Stores and Point of Sales
Core .NET Technologies
Role L2 Application Support
.Net and POS (Primary), Angular, Kafka (Secondary)
Application support and operations for store systems, covering incident management, service request fulfilment, proactive problem management, and continuous improvement through automation and collaboration with Product Engineering
Timely response and resolution of Critical, High, Medium, and Low priority incidents related to store systems and applications
Setup required monitors, dashboards and alerts, perform alert tuning to reduce noise
Usage of observability tools for monitoring and log analysis to ensure real-time detection and early intervention
Analyse and implement proactive fixes (code/config changes) to prevent recurrence incidents and improve system reliability
Execution of Root Cause Analysis (RCA) and Post-Incident Review (PIR) for all critical incidents
Create, review, test, publish, and enhance SOPs with lessons learned from issues, incidents, and post incident reviews
Perform proactive error analysis to identify trends and patterns to identify recurring issues, problems
Post-deployment validations in collaboration with Product Engineering to ensure application is working as expected
Validation and support for system patches and updates (if any), ensuring stability of store operations
Perform Holiday readiness activities including validations, load testing, monitoring in collaboration with Product Engineering
Create weekly and monthly status review reports and share with stakeholders
Company
Thunderhawk Technology Partners
Thunderhawk Technology Partners is a woman and minority-owned business, headquartered in Atlanta, GA, committed to reshaping the future of our workforce.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase