This job has closed.

Rigaku · 4 months ago

Field Service Engineer, XRD (Chicago, IL) (53149)

Chicago, IL

Full-time

Onsite

Mid Level

3+ years exp

Rigaku is a world leader in X-ray diffraction and related analytical equipment manufacturing, seeking a Field Service Engineer to perform maintenance on XRD instruments. The role involves installation, maintenance, and repair of various analytical X-ray equipment with significant travel requirements.

Electrical & Electronic Manufacturing

Responsibilities

Perform preventive maintenance (PM) and basic service on our systems. Preventive maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the instrument performs to Rigaku’s specification

Basic troubleshooting on-site using Digital Voltmeter (DVM)

Qualify the instrument after service repair by executing operational and performance protocols including running verifications

Makes travel arrangements and generates individual expense reports

Secure customer’s acceptance of the preventive maintenance or repair

Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection

Attend certified Rigaku product training in Rigaku factory

Communicate and work closely with service/support centers

Qualification

X-ray diffractionMechanical repairElectro-mechanical repairMS OfficeAnalog electronicsHigh voltage circuitryLaser technologyHigh vacuum systemsCommunication skillsCustomer focusOrganizational skillsTeamworkReliability

Required

B.S. Degree or equivalent experience

Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment

Working knowledge of MS Office

Basic understanding of network interfacing

Valid Driver's license

Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner

General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems

Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics or Microbiology

Strong organizational and prioritizing skills

Ability to work independently yet has a team focus

Must be responsive and reliable

Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel

Occasional lifting of up to 50 pounds

Able to manipulate small hand tools