GIA Publications, Inc. · 1 day ago
Bilingual Customer Service Representative
Chicago, IL
Full-time
Onsite
Entry Level
$17/hr - $18/hr
2+ years expGIA Publications, Inc. is a family-owned company seeking a Bilingual Customer Service Representative to assist customers with inquiries and orders. The role involves answering customer questions, processing orders, and providing support related to their music publishing and distribution divisions.
Digital EntertainmentEducationMusicPublishing
Responsibilities
Answer customer inquiries about products, orders, subscriptions, shipping, and billing across GIA’s publishing and distribution divisions
Maintain a positive, empathetic, and professional attitude toward customers at all times
Process orders, forms, applications, and requests
Provide feedback and assistance for the efficiency of the customer service process
Assist with customer inquiries about hymnals and missals and subscription renewal campaigns
Provide basic support to customers with inquiries about the functionality of GIA website(s)
Update mailing lists and assist with data entry related to customers and products
Filing, copying, mail processing, and other various office duties as needed
Qualification
Required
High School diploma/GED
2-3 years of customer service or related experience
Excellent verbal and written communication skills in English and in Spanish
Strong telephone and interpersonal skills
Experience working with data entry and with Microsoft® Office software
The ability to learn new programs and systems quickly
Reliability
Preferred
Associate's or Bachelor's degree
Familiarity with musical, Roman Catholic, and/or liturgical terminology
Benefits
Employer subsidized health insurance.
Dental and vision insurance options.
Prescription coverage.
A 401K Plan and a Profit-Sharing plan.
Earned paid vacation time.
Employee discounts
Employee Assistance Program (EAP)
Earned Sick leave
Paid holidays
Company
GIA Publications, Inc.
GIA Publications, Inc.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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