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hackajob · 3 days ago

Technology Support SR Specialist - Test Analyst II

Irvine, CA

Contract

Onsite

New Grad, Entry Level

$36/hr - $55/hr

0+ years exp

hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for the Technology Support Sr Specialist role. In this position, you will provide first-line support and guidance on technology activities, troubleshoot issues, and ensure high customer satisfaction while executing test cases and analyzing project requirements.

Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware

Responsibilities

Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions

Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout

Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures

Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction

Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise

Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues

Qualification

Software engineering certificationSelenium WebDriverJavaScriptSQLC# programmingAWS cloud technologiesTechnical troubleshootingCustomer supportProblem-solvingDocumentation skills

Required

Formal training or certification on software engineering and testing concepts

6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks

Experience with live chat, incident/service request management, and runbooks for system issue resolution

Baseline knowledge of operational management and excellence

Proven ability to balance tasks while documenting outcomes