Courtesy Automotive Group · 7 hours ago
Customer Service Scheduling Agent
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrCourtesy Automotive Group is a family owned and operated business since 1955, dedicated to providing an exceptional experience to customers. The Customer Service Scheduling Agent will handle inbound and outbound service calls, schedule appointments, and ensure a positive customer experience.
Automotive
Responsibilities
Answer inbound service calls and assist customers with scheduling appointments
Make outbound calls to confirm appointments, follow up on recommendations, and contact declined services
Listen carefully to customer concerns and accurately document details in the system
Coordinate with service advisors and technicians to ensure smooth appointment flow
Maintain a friendly, professional demeanor while handling multiple calls and inquiries
Update customer records, verify information, and follow dealership processes
Work collaboratively with teammates and management to meet department goals
Provide accurate information on dealership services, promotions, and policies
Qualification
Required
Excellent communication skills — clear, confident, and professional on the phone
Strong customer service mindset with patience and empathy
Positive, upbeat, and professional attitude — even under pressure
Active listening skills with the ability to understand and meet customer needs
High attention to detail — accurate data entry and appointment scheduling
Reliable and punctual — shows up on time, ready to work, and follows through
Comfortable using phones and computers simultaneously while multitasking efficiently
Team player who works well in a fast-paced dealership setting
Coachable and eager to learn dealership systems and processes
Strong organizational and time management skills
Preferred
Previous experience in a call center, BDC, or customer service role
Basic understanding of automotive service scheduling or dealership operations
Familiarity with CRM systems or appointment scheduling software
Benefits
PTO
Employee discounts.
Comprehensive benefits such as health, dental, and vision insurance.
Company sponsored life insurance.
401(k) retirement savings plan.
Opportunities for career growth and advancement.
Values-driven culture built on professionalism, integrity, and a fun family atmosphere.
Company
Courtesy Automotive Group
Courtesy Automotive Group is a 3rd generation, family-owned and operated dealership group.
Founded in 1955
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase