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Capacity · 5 days ago

People Ops Specialist, People Experience (PX)

United States

Full-time

Remote

Mid Level

4+ years exp

Capacity is an AI-powered support automation platform focused on helping teams do their best work. The People Ops Specialist, People Experience (PX) will oversee the entire employee lifecycle, from talent acquisition to exit management, ensuring a positive employee experience and aligning people processes with company values.

Artificial Intelligence (AI)Customer ServiceMachine LearningNatural Language ProcessingSaaS

Growth Opportunities

Responsibilities

Serve as the primary point of contact for team members throughout their entirety of their employment journey — from first day to retirement — ensuring consistent, high-quality experiences at every stage

Own and initiate lifecycle related programs, ensuring a smooth transition for team members

Identify opportunities to streamline and automate processes across the PX lifecycle

Partner with hiring managers to define roles, source candidates and streamline interview processes as well as communications to prospective new team members

Assist in organizing our applicant tracking system (ATS) within Rippling to maintain data accuracy while defining and tracking key recruitment and hiring metrics, improving our employer branding, and strengthening our talent pipeline

Conduct phone screens and join team interviews for respective roles as needed

Coordinate with IT, hiring managers, and cross-functional teams to ensure all logistics (equipment, access, training, etc.) are scheduled and/or completed in a timely manner

Build upon and oversee an engaging, seamless onboarding experience that reflects company culture and values while also identifying areas of improvement to ensure successful introduction into the organization

Continue to iterate on current integration processes for new hires as well as new team members joining the company through merger and acquisition

Conduct onboarding sessions as needed, including facilitating HR orientation

Drive initiatives that promote a positive and inclusive work environment, focusing on employee engagement, diversity and belonging

Assist with engagement initiatives — such as employee satisfaction surveys and other recognition programs — while identifying, gathering and analyzing engagement data to drive change and recommend improvements

Help plan and execute events, programs and recognition efforts that drive connection and retention

Lead a thoughtful and compliant offboarding process, ensuring that departing team members have a smooth experience

Administer exit interviews and summarize feedback for leadership insights

Help manage system access removal, final payroll coordination and asset retrieval workflows

Provide guidance to team members on HR-related matters, including policies and career development

Support employees with promotions, salary changes and job transfers, ensuring clear communication to all necessary stakeholders

Partner with your People Ops peers and leadership to identify opportunities that enhance and improve our operational efficiency as well as to create documentation around HR-specific processes while helping design scalable workflows and implement new technologies

Utilize our HRIS (Rippling) and other systems or tools to generate reports and insights in order to support decision-making and improve processes while also helping maintain data integrity, run reports and build automations

Qualification

People OperationsHRIS (Rippling)Talent AcquisitionEmployee Lifecycle ManagementProject ManagementCommunication SkillsCustomer ServiceProblem SolvingOrganizational SkillsCollaboration

Required

4+ years of experience in People Operations, HR or related PX roles, ideally within a tech or high-growth environment

Strong knowledge of the full employee lifecycle and HR best practices, including understanding of employment labor laws and compliance regulations

Excellent communication prowess with comfortability to manage sensitive HR concerns professionally and with utmost discretion

Exceptional organizational skills and ability to manage multiple projects simultaneously to successfully meet deadlines

Strong problem-solver adept at anticipating next steps

Aptitude to manage multiple priorities and collaborate effectively across teams

Committed to providing excellent 'customer service' to our team members

Preferred

Experience using HRIS and ATS platforms (Rippling preferred) as well Google Suite and project/task management systems; comfort building automations to improve process efficiency is strongly preferred