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Earth Fare · 1 week ago

Customer Service Lead

Earth Fare Asheville - Asheville, NC 28806

Full-time

Onsite

Mid Level

$15/hr - $21/hr

Earth Fare is a grocery company focused on providing exceptional customer service. The Customer Service Lead is responsible for upholding customer service standards, managing cash operations, and ensuring a safe and organized environment for customers and team members.

Organic Food

Responsibilities

Upholds, communicates and supports the Earth Fare vision, standard operating procedures and customer service creed while maintaining a clean, organized, safe and secure work environment

Operational Tasks: This role assists with the reconciliation and recording of cash register drawers and daily balancing of the Cash Office. The Customer service lead communicates any cash or paperwork discrepancies, security issues, or customer service opportunities to the Front End Manager in a timely manner. This role prepares the daily bank deposits and change orders and prepares all Cash Office paperwork, including preparing and disseminating store reports to the Home Office on a daily basis. The Customer Service Lead is instrumental in communicating policies and procedures to cashiers keeping them up to date on any changes as well as coaching and training cashiers on the standard operating procedures for the department. This person works with the Front End Manager to promote loss prevention and security awareness, as well as ensures the void and refund policies are being followed accurately. The Customer Service Lead will delegate tasks to the Cashiers during slower periods of time and perform other duties as directed by the Front End Manager. This position also performs open and closing duties, runs a cash register, works the customer service desk and assists the Front End Manager with audits. The Customer Service Lead helps maintain a clean and sanitary restroom in the store. They also attend required department and store meetings

Merchandising: Maintains an attractive Front End Department by implementing Earth Fare merchandising/marketing guidelines as outlined by the Front End Manager

Department Conditions: Maintains cleanliness, sanitation, and overall organization of the department including all fixtures, storage, work stations/cash registers and Cash Office

Qualification

Customer serviceCash handlingBookkeepingCommunication skillsOrganizationMulti-taskingTeamworkAttention to detailFlexibilityIntegrity

Required

Must demonstrate excellent customer service to customers and Team Members at all times

Must be able to work independently and within a team setting

Must be organized and pay close attention to detail

Must have strong communication skills and conduct oneself in a professional manner at all times

Must be able to prioritize and multi-task while assisting customers and team mates

Must be able to read and follow both written and verbal instruction from the Front End Manager and other store management

Must have proficient math and bookkeeping skills

Must have proficient cash handling skills

Willingness to work a flexible schedule to include nights, weekends and holidays. Flexibility to support sister stores in the same region when business needs arise

Must attend work on a regular and predictable basis

Must complete assigned tasks in a safe manner and in a constant state of alertness

Must uphold Company policies, including the anti-harassment program

Must work in a cooperative manner with managers, supervisors, coworkers, customers and the public

Must uphold the highest standard of integrity, honesty and ethical behavior

Must work effectively and efficiently under stressful conditions

Must be able to work varying shifts, including overtime

Previous cash handling and customer service experience required