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Firebolt · 1 day ago

Account Director

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $90K/yr

4+ years exp

Firebolt Group Inc is a creative agency specializing in branded merchandise, offering a comprehensive suite of services to help companies build and manage their merchandise programs. As an Account Director, you will manage key client accounts, ensuring satisfaction and driving growth while overseeing the internal account team and executing promotional merchandise projects.

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Responsibilities

Develop and maintain effective and productive client relationships

Understand clients, business goals and objectives to provide tailored promotional merchandise program solutions

Deliver exceptional customer service and exceed client expectations

Oversee and support ImageSeller Account Team members, including Account Managers, Account Coordinators, and DCX hires

Take the lead role in development and execution of client program strategy for your clients

Initiate recommendations and strategies to achieve program objectives

Think creatively and innovatively to deliver on client expectations within client’s budget while maintaining margin and profitability

Plan, coordinate, manage and implement the timeline, budget and deliverables necessary to achieve the client’s program objectives

Coordinate internal and external resources to ensure the successful and on-time completion of the program and its deliverables

Communicate in a timely and pro-active manner with clients

Prepare client presentations, quotes, product briefs, data sheets and other information required by a client

Lead program direction including creative direction, offerings, managing inventory and overall strategic program planning

Oversee website implementation and day to day logistics, manage inventory and fulfillment process, to ensure program success

Stay informed about industry trends, competitor activities, and market changes

Use market insights to make recommendations for improving clients promotional merchandise strategies and product offerings

Qualification

Promotional Merchandise IndustryClient Relationship ManagementProject ManagementFinancial AcumenStrategic PlanningCommunication SkillsInterpersonal SkillsProblem SolvingOrganizational SkillsWork Independently

Required

4-8 years of industry experience in Promotional Products, CPG, Apparel or related merchandise

Bachelor's degree or equivalent or minimum of 4-6 years of proven experience in a similar role

Knowledge of the Promotional Merchandise Industry including; promotional products merchandising, sourcing, and purchasing

Financial acumen to understand pricing and margin impacts on profitability

High degree of organization and strong attention to detail

Ability to prioritize and work to meet deadlines

Proactive problem solver

Ability to work independently and with cross functional internal and external resources

Personally motivated and goal-oriented

Ability to manage multiple clients and tasks simultaneously

Able to lead and manage strategic client relationships

Excellent written and verbal communication skills

Excellent interpersonal skills

Comfortable working in a dynamic environment, being able to pivot as needed and able to pro-actively figure things out (as opposed to solely following documented processes)