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State of Missouri · 7 hours ago

Program Administrator

Jefferson City, MO

Full-time

Onsite

Mid, Senior Level

$80K/yr - $80K/yr

2+ years exp

The State of Missouri is seeking a Program Administrator for the Division of Professional Registration. The role involves providing direction to a team supporting an enterprise system, ensuring high-level performance of technology resources, and managing requests from various boards and divisions.

AgricultureGovernmentInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Provide direction and follow-up for a team of technicians supporting an enterprise system based on SalesForce in a Software as a Service (SaaS) environment

Provide consistent, high-level performance and availability of division technology resources

Responsible for training/coordinating staff on IT systems, processes, procedures and rules

Continually collaborate and coordinate with team members and project stakeholders

Manage incoming requests from multiple boards and division services, triage issues as they arise, and schedule resources to address

Provide reports to reporting authority meetings with a focus on issue review, resolution approval, and priority setting

Chair meetings, organize polls for proposal disposition and priority, and communicate results keeping board staff informed of system modification schedule

Communicate issues with management with suggested responses, keep abreast of issue resolution efforts

Communicate system issues and outages to administrative and boards staff, provide work-arounds, if available, and keep all staff informed of issue status. Work with staff and other partners to determine tasks and timelines for issue resolution

Other related tasks as required

Qualification

Salesforce AdministrationSupervisory experienceSalesforce Architect certificationProject Management ProfessionalCommunicationLeadership skillsOrganization skillsCritical thinking