Enertiv · 1 week ago
Director of Operations
United States
Full-time
Remote
Director/Executive
$150K/yr - $175K/yr
10+ years expEnertiv is a leading proptech SaaS platform that integrates hardware-enabled data collection with AI-powered analytics to transform how commercial real estate portfolios are operated. The Director of Operations is responsible for ensuring execution excellence in customer installations through strong leadership and disciplined systems, focusing on performance metrics, team effectiveness, and operational visibility.
AnalyticsCommercial Real EstateInternet of ThingsPropTechReal EstateSaaSSoftware
Responsibilities
Own end-to-end delivery performance across all customer installations, including timelines, quality, cost discipline, communication, and client experience
Lead and prioritize a portfolio of concurrent projects, balancing capacity, dependencies, and business priorities
Ensure delivery commitments are realistic, tracked, and consistently met
Proactively surface risks, articulate tradeoffs, and drive resolution
Design, implement, and enforce SOPs that drive predictable execution across installations, inventory, supply chain, and customer maintenance (preventative and break/fix)
Establish reliable operating dashboards that reflect reality, including install pipeline and forecast, resource utilization, inventory accuracy, open POs and lead times, and maintenance backlog/SLA performance
Build disciplined operating rhythms for procurement, receiving, staging/kitting, and returns/RMA to ensure material readiness, cost control, and minimal customer downtime
Hold teams and partners accountable for data accuracy, timely updates, and operational transparency
Lead and performance-manage a team of 12 Project Managers and operations staff with clear ownership and measurable KPIs
Manage installation partners, contractors, and vendors to defined standards for quality, safety, cost, and timelines; continuously reassess make-vs-buy decisions to improve performance and margins
Define role clarity, streamline ownership, and build role-based training that drives repeatable execution
Address underperformance directly and build a culture of accountability
Own operational performance against budget, margin targets, and delivery commitments at the project and departmental level
Establish project-level budgets, track actuals, and actively manage vendor costs, scope changes, and margin impact
Partner closely with Finance, Sales, and Customer Success to align delivery execution with commercial assumptions and customer expectations
Clearly communicate how operational decisions impact profitability, unit economics, and customer outcomes
Qualification
Required
Bachelor's or Master's degree in Electrical Engineering (preferred) or Mechanical Engineering
10–15 years of experience in operations, project delivery, or engineering services within hardware-enabled SaaS, IoT, energy management, or industrial technology environments
Effective working style across executive leadership, internal teams, and field technicians
Demonstrated success scaling installation and deployment operations from tens to hundreds of installs per month
Deep understanding of mechanical and electrical design, testing, manufacturing processes, industry standards, and regulatory requirements
Proven ability to lead teams, build cross-functional relationships, make sound strategic decisions, and drive operational change
Preferred
Bachelor's or Master's degree in Electrical Engineering
Experience leading multi-region installation programs across the U.S., Canada, and international markets
Strong command of project management tools, operational dashboards, and data reporting platforms
Benefits
Potential performance bonus
Equity
Company
Enertiv
Enertiv transforms building data into asset value for commercial real estate portfolios.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$16.65MKey Investors
NYSERDAFifth WallR/GA Accelerator
2022-05-19Series A· $9M
2021-04-08Grant
2020-04-03Seed
Leadership Team
Connell McGill Jr.
Co-Founder, CEO
Mark Smith
Chief Financial Officer
Recent News
Bloomberg Law News
2024-01-21
2024-01-21
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