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Maximus · 4 hours ago

Senior Engineer - Cloud Automation

United States

Full-time

Remote

Mid, Senior Level

$123K/yr - $185K/yr

5+ years exp

Maximus is seeking an experienced Senior Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.

Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts

Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning

Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team

Accountable for the Contact Center implementation and support during all stages of the project life cycle

Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners

Ability to work unscheduled hours in case of emergency work/outages

Follow department implementation standards and Change control processes

Analyze existing and new voice and data networks (as needed) and recommend solutions

Create/modify artifacts and deliverables, including the change management process

Qualification

Genesys CloudTechnical problem-solvingLeadership skillsCall flow developmentSoftware DevelopmentAWS knowledgeCommunication skillsCollaboration

Required

Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required

Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience

Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations

Ability to develop and execute a strategic technology vision that aligns with and supports business goals

Strong leadership skills with experience managing and mentoring senior technical teams

Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations

Call flow development experience in Genesys Architect tool

Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)

Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods

Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion