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Milton CAT · 6 hours ago

Inside Sales Representative – Parts and Service

US-NH-Londonderry

Full-time

Onsite

Entry Level

$24/hr - $27/hr

1+ years exp

Milton CAT is a leading Caterpillar dealer seeking driven individuals to join their Inside Product Support Sales team. The role focuses on building customer relationships and supporting parts and service needs within the construction industry.

AutomotiveLogisticsTransportation

Responsibilities

Manage a defined book of business (~400–500 accounts) across assigned territories

Conduct outbound calls and digital outreach to re-engage dormant customers and promote parts, service, and support solutions

Coordinate with field reps and service teams to schedule inspections, repairs, and follow-ups

Leverage CRM and internal systems to track customer interactions, opportunities, and sales activity

Identify and act on upsell and cross-sell opportunities for parts, service, and attachments

Support in-territory efforts including hands-on inspections and customer visits as needed

Collaborate with marketing and product support teams to execute targeted campaigns

Maintain a high level of product knowledge and stay current on promotions, programs, and service offerings

Provide exceptional customer service and build long-term relationships with assigned accounts

Qualification

Inside sales experienceCustomer service skillsCRM proficiencyMicrosoft Office proficiencyEntrepreneurial mindsetManage prioritiesCommunication skillsRelationship-building skillsSelf-motivated