Integrity · 1 week ago
Contracting Specialist
Heath, TX
Contract
Onsite
Entry Level
1+ years expIntegrity is a leading independent distributor of life, health and wealth insurance products. The Contracting Specialist II role involves managing contracts, resolving issues, and providing superior customer service to ensure timely processing of contracts.
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Responsibilities
Manage the necessary components for the contracting process, identifying contracts that need special handling. Manage daily workload with emphasis on time management and quality standards
Proactively follow up and provide communication to support agent satisfaction; ensure contracts from submission to placement in a timely/efficient manner with superior service
Ensure delivery requirements and payments for issued contracts are received in a timely manner
Receive and resolve complex and/or sensitive customer service inquiries, complaints and problems with quality, accuracy, and in a timely manner. Proactively resolve any issues and inquiries
Provide continuous scheduled telephone coverage as business needs dictate
May be responsible for employee training and mentoring
Qualification
Required
1+ year of professional work experience preferred
Working knowledge of desktop applications such as Outlook, Word and Excel
Knowledge of Salesforce.com a plus
Critical thinking skills with the ability to identify and troubleshoot problems, and comfort with cases involving a high degree of complexity
Excellent verbal and written communication skills; clear and effective
Excellent interpersonal and relationship building skills to interact with internal and external clients
Discretion while handling confidential matters (e.g., medical records)
Ability to work independently in a fast-paced, multi-faceted environment while focusing on critical deliverables
Comfortable in a team environment and supportive of corporate change
Benefits
Medical/Dental/Vision Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short-Term and Long-Term Disability
Company
Integrity
Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.15BKey Investors
Silver Lake
2021-12-09Private Equity· $1.2B
2019-09-16Debt Financing· $945M
2019-08-28Private Equity
Leadership Team
Linda Zukauckas
Chief Financial Officer
Said Taiym
Chief Operating Officer
Recent News
Company data provided by crunchbase