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TalentBurst, an Inc 5000 company · 1 month ago

IT Desktop Support / Corporate Field Services Technician

Painted Post, NY

Full-time

Onsite

Entry Level

$20/hr - $20.68/hr

1+ years exp

TalentBurst, an Inc 5000 company, is seeking a Corporate Field Services Technician to provide technical assistance and support for incoming service requests related to computer systems, software, hardware, and infrastructure. The role involves troubleshooting, customer interactions, and managing service requests both in-person and remotely.

RecruitingStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Active Directory Administration

Limited support for corporate mobile devices

Familiarity with cloud applications (Office365, etc.)

Troubleshooting Cisco VPN connectivity

Familiarity supporting Citrix connectivity

Remote connection/utilization

Asset management skills

Edge, Google Chrome, various browser(s) support

Installation/configuration of various Adobe products

Installation/configuration of Check Point endpoint client software

Printer/driver troubleshooting & installation

ServiceNow utilization

Deployment/configuration of standard IP telephony

Hardware ordering/deployment

Documentation (records) management

Knowledge base utilization

Project interaction

Customer scheduling/follow-ups

End user equipment moves (disconnect/reconnect)

Multi-team interaction and/or technical roundtable participation

Standard device imaging via USB/PXE server(s)

Smart-Hands tasks/functions outside of standard operational work

Qualification

Windows OS deploymentActive Directory AdministrationTroubleshooting Cisco VPNCompTIA A+ServiceNow utilizationWillingness to learnAsset management skillsMulti-team interactionProblem-solvingCommunication skills

Required

1+ year Hardware Experience (beyond imaging/deployment) or relevant experience

Excellent problem-solving and communication skills

Proven experience in Windows OS deployment, especially Windows 11

Basic knowledge of Command Prompt and PowerShell

Willingness to learn & grow

Associate's degree (preferred), HS Diploma or GED Minimum Required

Preferred

CompTIA IT Fundamentals

CompTIA A+

CompTIA Cloud+

CompTIA Mobility+

CompTIA Network+

CompTIA Server+

Company

TalentBurst, an Inc 5000 company

Glassdoor4.2

Founded in 2002, TalentBurst is an MBE and JCC certified firm that provides award winning solutions globally.

Founded in 2002

Natick, Massachusetts, USA

1001-5000 employees

http://talentburst.com

H1B Sponsorship

TalentBurst, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2023 (7)

2021 (1)

2020 (4)