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Festival Foods · 1 week ago

Deli Service Counter Manager

US-WI-West Allis

Full-time

Onsite

Mid, Senior Level

3+ years exp

Festival Foods is a Wisconsin grocer committed to providing exceptional service and value. They are seeking a Deli Service Counter Manager to oversee all aspects of the deli service counter, ensuring guest satisfaction and managing a team effectively.

CommunitiesFood and Beverage

Responsibilities

Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day

Lead, support, and reinforce company culture, guest service, and performance expectations across the deli team

Partner with the Human Resources Manager to maintain appropriate staff levels by interviewing and extending job offers to qualified candidates

Provide thorough and consistent training for new Deli associates and offer ongoing support to enhance retention

Set a strong example for the team and ensure a positive customer experience

Assist guests with locating items both on and off the sales floor, and address guest concerns with service or product-related issues

Manage the presentation of the service case, ensuring products are visually appealing and rotated to meet quality standards. Maintain accurate inventory and temperature logs

Ensure all quality standards are met, including quantity expectations at 100% by 10 AM and 5 PM

Maintain a clean, organized, and sanitized work environment, including shelving, sales floors, and other necessary areas

Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

Other duties as assigned

Qualification

Leadership experienceCommunication skillsSafety knowledgeIndustry knowledgeTeam motivation

Required

High School Education or equivalent combination of education and experience, with at least 3+ years of leadership experience (preferably in retail or restaurant settings)

Strong ability to lead, coach, and motivate a team while maintaining a positive and productive work environment

Excellent oral and written communication skills, with the ability to manage a diverse team in a fast-paced environment

A complete understanding of safety requirements and company safety policies, along with knowledge of proper procedures for equipment and safety hazards

Solid knowledge of the retail food business, perishable department operations, and merchandising, as well as the ability to make effective and timely decisions

Lifting up to 50 pounds on an occasional basis

Full range of upper body motion

Ability to work at a fast pace

May be exposed to extreme temperatures such as kitchens, coolers, freezers, and sales floors

Benefits

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.