Armis · 2 weeks ago
Director of Customer Success – SLED & Healthcare
Greater Boston
Full-time
Onsite
Director/Executive
$175K/yr - $220K/yr
10+ years expArmis is a cyber exposure management and security company that protects organizations' cyber risk exposure in real time. The Director of Customer Success – SLED & Healthcare will lead post-sales strategy and execution, focusing on customer health, retention, and growth within public sector and healthcare organizations.
ComplianceCyber SecurityInformation TechnologyInternet of ThingsNetwork SecurityRisk Management
Responsibilities
Lead, mentor, and grow a high-performing team of Technical Customer Success Managers (TCSMs) supporting SLED and healthcare accounts across the U.S
Define and execute the Customer Success strategy aligned with Armis’ broader go-to-market, retention, and growth goals for both the public sector and healthcare markets
Partner with Sales, Renewals, and Support leadership to ensure a unified, value-driven customer journey
Act as a voice of the customer to Product, Engineering, and Operations, advocating for features and capabilities unique to government and healthcare environments
Foster an inclusive, equitable team culture that celebrates diversity of thought, background, and experience
Drive measurable improvements in adoption, renewal, and expansion across assigned accounts
Ensure customers achieve time-to-value milestones, successful deployments, and ROI realization aligned with patient safety, data protection, and mission-critical outcomes
Maintain executive relationships with key stakeholders including CIOs, CISOs, and healthcare IT and compliance leaders
Oversee strategic account reviews, health scoring, and risk mitigation with a proactive, data-driven approach
Develop scalable playbooks, metrics, and frameworks for SLED and healthcare customer engagement and success measurement. Own KPIs such as Gross Retention Rate (GRR), Net Retention Rate (NRR), and Customer Health. Partner with Enablement and Operations to strengthen onboarding, automation, and analytics for the CS organization
Represent the SLED & Healthcare CS organization in leadership forums, providing data-driven insights, customer advocacy, and strategic recommendations
Qualification
Required
10+ years of experience in Customer Success, Account Management, or Consulting, including 3+ years leading teams
Proven success managing enterprise, healthcare, or public sector accounts within cybersecurity, SaaS, or enterprise technology
Deep understanding of government and healthcare procurement, compliance, and renewal cycles
Strong executive presence and communication skills, capable of influencing across diverse stakeholder groups
Analytical mindset with a passion for operational excellence and scalable process design
Commitment to building and leading a diverse, inclusive, and high-performing team
Preferred
Experience working in a high-growth or hyper-scale environment
Benefits
Comprehensive health benefits
Discretionary time off
Paid holidays including monthly •me• days
Highly inclusive and diverse workplace
Company
Armis
Armis is a cyber exposure management and security company that protects the entire attack surface and detects threats in real time.
501-1000 employees
H1B Sponsorship
Armis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$1.27BKey Investors
Goldman Sachs Growth EquityGeorgianOne Equity Partners
2025-12-23Acquired
2025-11-05Series Unknown· $435M
2025-07-23Secondary Market· $100M
Leadership Team
Yevgeny Dibrov
Co-Founder & CEO
Nadir Izrael
Co-founder & CTO
Recent News
2026-01-25
The Motley Fool
2026-01-22
2026-01-22
Company data provided by crunchbase