Mindlance · 4 weeks ago
(Agile1)Computer Client Support Analyst, Asc
Sacramento, CA
Full-time
Hybrid
Entry Level
1+ years expMindlance is a staffing company seeking a Computer Client Support Analyst for their client, Pacific Gas and Electric Company. The role involves providing Tier 1 technical support for desktop and mobile devices, troubleshooting issues, and ensuring effective communication within the team.
Human Resources
Responsibilities
Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment
In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems; Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems; Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)
After-hours analysts provide support after core hours. Contacts On-call support for urgent issues on applications used by clients
Administers active 2-way communications and 'knowledge transfer' within assigned team/function, both planned/advance notice and real-time
Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders
Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents Must be able to follow through on assigned tags to completion
Assesses and ensures process and work conforms to existing policies, standards and guidelines
Correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events
Monitor network devices, interfaces and applications through intelligent devices and automated programs across the PGE enterprise for alarms/alerts received from incidents, unauthorized or failed changes
Manage alarms and alerts received from existing monitoring programs using previously defined business rules
Completing documentation of service requests within established time frames
Qualification
Required
High School Diploma or equivalent
1 year of IT service/help desk operations experience
Complete service requests and troubleshoot computer and device problems via the telephone & web channels
Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
Strong client customer skills
Ability to learn quickly and transfer essential knowledge to team members
Capable analytical skills
Teamwork is essential
Strong communication skills
Demonstrates work quality and efficiency
Open and adaptable to change
Passion for safety
Preferred
CompTIA A+
Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience
1 year of general customer service experience in retail, or call center sales or service role
IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
Qualitative and quantitative analytic & problem solving skills
Ability to learn new concepts quickly
Organizational skills
Advanced verbal and written communication skills
Proficient in Microsoft Excel and Word
Is able to work independently or as part of a team
Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP)
Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks
Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
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