LanceSoft, Inc. ยท 1 month ago
Help Desk Analyst I
Topeka, KS
Full-time
Hybrid
Entry Level
$23/hr - $25.41/hr
2+ years expLanceSoft, Inc. is seeking a Help Desk Analyst I to provide technical support and customer service in a process-oriented environment. The role involves troubleshooting various computer and application-related issues, ensuring corporate data security, and maintaining effective communication with users.
Information Technology
Responsibilities
Act as first contact for any computer, application or system-related problems and provide direct, telephone based and remote control/diagnostic support services
Uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner
Consistently uses courtesy while providing support to end users
Asks questions to gather information about the problem and listens carefully
Guides the user through diagnostic and resolution procedures, using clear and concise directions
Resolves a variety of Help Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner
Documents, tracks, and monitors trouble tickets to resolution
Meets SLA requirements
Follows policies and procedure to ensure corporate data security
Executes and enforces user access guidelines and procedures
Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications
Responds positively and promptly to coworker requests for assistance
Participates in assigned projects, contributing to their accurate and timely completion
Communicates effectively with all levels of employees, both technical and non-technical
Qualification
Required
High School diploma
Two years of demonstrated work experience on a Service Desk
Valid driver's license
More than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills
Skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting
Knowledge of Windows 10/11, and Microsoft Office
Familiarity with Incident Management software and processes
Remote management tools
Higher than average customer service skills
Ability to perform the physical activities of the job
Preferred
A Bachelor's degree or technical degree in an Information Technology related field
CompTIA A+ or Net + certifications
Education or training in ITIL, electronics, organizing, planning, decision making, and effective communication skills
Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase