Maximus · 5 hours ago
Customer Service Representative I - Buffalo, NY
Buffalo, NY
Contract
Onsite
New Grad, Entry Level
$17/hr - $17/hr
0+ years expMaximus is currently looking for a Customer Service Representative to join our growing team. This position is responsible for providing enrollment and outreach services to New York Medicaid recipients.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Foster strong customer relationships, monitoring their engagement and progress
Collaborate regularly with customers to attain program goals and sustain eligibility for services
Conduct workshops and deliver various training services to customers
Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation
Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs
Follow up with customers to ensure their needs are met and address any queries or concerns
Collaborate with team members, providing expertise and assistance in resolving participant issues
Maintain accurate and timely case notes for all customer interactions and document related activities
Share updates on outreach and engagement efforts with project staff
Report identified barriers hindering customer engagement with the Provider to project staff
Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
Assist clients with the enrollment/transfer/disenrollment process
Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
Assist Call Center Operations and other departments as determined by project management to meet business needs
Assist processing units within the Outreach department as determined by project management to meet business needs
Maintain updated knowledge of the New York Medicaid Choice Project
Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
Perform other duties as assigned by project management to meet business needs
Qualification
Required
High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
Prior work experience in customer service, data entry and or data processing
Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, Word)
Preferred
Experience with the Medicaid program or within a HIPAA-regulated environment
Benefits
Work/Life Balance Support - Flexibility tailored to your needs!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase