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Maximus · 1 day ago

Director of User Experience

United States

Full-time

Hybrid

Director/Executive

$170K/yr - $185K/yr

10+ years exp

Maximus is currently seeking a Director of User Experience to join their dynamic team dedicated to delivering outstanding user-centered experiences for government customers. The role involves directing the design and execution of user experiences across various channels, managing project teams, and ensuring high-quality deliverables.

Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology

Responsibilities

Direct the writing, design, translation, review, and testing of print and digital program materials

Direct planning, staffing, budgeting, schedules, delivery, and quality to meet business requirements

Develop and recommend innovative methods, techniques, and criteria for project execution

Coach project teams, manage assignments/schedules, and ensure successful completion of tasks

Review project deliverables to ensure compliance with acceptance criteria and contract requirements

Provide accurate and timely communication of risks, issues, and mitigation plans

Develop and maintain project plan, meeting agendas/minutes, status reports, and financial tracking

Build relationships and grow trust with clients, stakeholders, other departments, and digital team

Influence others to accept and follow policies, procedures, practices and approaches

Conceptualize and execute design across digital channels, translating complex government policies into compelling experiences

Provide thought leadership and collaborate with cross-functional teams to drive experience direction

Lead the creation of deliverables including information architectures, sitemaps, wireframes, prototypes, personas, user journeys, service blueprints, and process flows

Collaborate with product managers and other designers to define, prioritize, and solve problems

Make strategic design and user-experience decisions related to core, and new, functions, and features

Manage relationships with external partners, freelancers, and vendors, as needed

Support business development through estimation, solutioning, and high-level staffing plans

Partner with cross-functional teams—including product managers, designers, and peers in creative content—to align experience design with platform capabilities, content strategy, and delivery excellence

Champion the adoption of emerging UX trends, tools, and best practices to continuously improve design standards and methodologies

Leverage insights and analytics into every stage of decision-making to deliver inclusive, user-centered experiences that drive engagement, outcomes, trust, and compliance

Facilitate client discussions and workshops, lead critiques, and coach fellow designers using methodologies grounded in design thinking, lean, and agile to help solve complicated problems in a cost effective, rapid and precise manner

Qualification

User Experience DesignPrototypingDesign ThinkingMicrosoft ProjectCross-functional CollaborationClient ManagementTeam BuildingLeadershipCommunication

Required

Bachelor's degree in related field required

10-12 years of related professional experience required

Minimum 2 years experience managing a department of professional level employees

Proficient in Microsoft Project

10 years designing web, mobile, social, and interactive experiences through full development cycles in discovery, concepting, prototyping, testing, and delivery

5 years of demonstrated success leading in a client-facing role agency or consultancy

Expert proficiency with modern design tools, prototyping, and collaboration platforms