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Biocair · 6 days ago

Logistics Specialist

King of Prussia, PA

Full-time

Onsite

Mid Level

$55K/yr - $60K/yr

Biocair is a company focused on providing specialist logistics solutions to the global scientific community. The Key Account Specialist will manage daily operational tasks to ensure high-quality service, maintain client relationships, and oversee shipment statuses.

Supply Chain Management

No H1B

Hiring Manager

Kathryn Raybould (nee Clewer-Wolk)

Responsibilities

Develop and maintain a close relationship with existing and potential clients by understanding needs, providing high levels of accurate and timely communication, ensuring complete satisfaction with the service and identifying service level improvements - to become a trusted supplier

Identify areas of weaknesses in the Biocair network and capabilities for the provision of key account logistics solutions and assist in the design, implementation and completion of initiatives to resolve

Proactively monitor the status of shipments, identify and deal with issues as they arise, such as delays, damages, or discrepancies, and implement corrective measures and escalate appropriately to maintain product viability

Provide the customer and/or consignee with regular, accurate and timely updates on shipment status as required

Develop a thorough knowledge of the Biocair network and capabilities to effectively plan solutions that meet customer requirements

Manage suppliers to provide a seamless extension of the appropriate Biocair service

Qualification

Cold chain logisticsMultimodal freight forwardingClient relationship managementCustomer service experienceCommunicationProblem-solving abilities

Required

Experience of working within one or more of the following areas: Cold chain, time-sensitive multimodal freight forwarding, pharmaceutical industry (ideally in a logistics setting), highly customer-orientated role with experience in successfully managing client relationships

Direct customer service experience

Excellent communication skills, both verbal and written, with the ability to interact effectively with internal teams, external partners, and suppliers

Exceptional problem-solving abilities and the capacity to make quick, informed decisions under pressure