Birge & Held · 7 hours ago
Multi-Site Service Manager (Multi Site)
Steamboat Springs, CO, US
Full-time
Onsite
Mid, Senior Level
$29.81/hr - $32/hr
3+ years expBirge & Held is committed to investing in communities to transform lives. They are seeking a Multi-Site Service Manager responsible for overseeing the maintenance of multifamily properties, managing maintenance teams, and ensuring compliance with safety and operational standards.
Property ManagementReal Estate
Responsibilities
Provide hands-on leadership and direction to on-site maintenance teams across B&H properties to ensure consistent, high-quality service
Train, mentor, and support the development of maintenance team members. Participate in hiring, onboarding, coaching, and performance reviews
Foster a culture of safety, accountability, and high performance throughout the maintenance team
Develop and implement preventive maintenance programs to minimize equipment failures and extend asset life
Conduct regular inspections and audits to assess property conditions and identify areas needing attention
Confirm accurate replacement of capital items, ensuring proper repair-vs-replacement decisions are made
Ensure completion of work orders within 48 hours (excluding emergencies) and unit turns within five (5) working days, unless otherwise directed by the Community Manager
Perform on-site work when necessary to support property functionality and appearance
Collaborate with Operations Managers to schedule and execute capital improvement and renovation projects
Schedule vendor work as needed, ensuring timely execution and quality results
Ensure all maintenance operations comply with OSHA regulations and local, state, and federal requirements
Promote safe working practices and adherence to company policies at all times
Manage vendor relationships and oversee third-party contractors for services such as HVAC, plumbing, landscaping, and general maintenance
Monitor vendor performance to ensure cost-effectiveness and quality standards
Maintain inventory control of tools, equipment, and maintenance supplies
Oversee procurement processes to ensure timely and budget-conscious purchasing across sites
Respond to emergency maintenance issues and provide after-hours support when necessary
Ensure all maintenance staff are available to participate in the on-call rotation as needed
Maintain property grounds as needed to ensure a clean, safe, and welcoming environment for residents and visitors
Support seasonal curb appeal efforts across multiple properties
Provide assistance to other B&H assets as needed to drive broader company goals and operational success
Qualification
Required
Minimum of three (3) – five (5) years of demonstrated success in apartment maintenance or a related field
A minimum of three (3) – five (5) years of experience in HVAC or formal technical training in heating and air conditioning is required
EPA certification required for refrigerant handling, or willingness to obtain certification upon hire
HVAC certification required
For positions that require travel between properties, a valid driver's license and reliable transportation are required
Working knowledge of OSHA standards and other environmental safety standards
Above average oral communication skills
Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work
Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools
Able to operate all necessary tools to perform the essential functions of the position
Able to multi-task and prioritize work orders
Exhibit strong attention to detail
Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand
Able to think logically to troubleshoot, analyze situations, and make sound business decisions
Able to lift, push, and pull up to 75 pounds
Smart phone preferred for work purposes
Able to perform a variety of duties in all types of weather
Company
Birge & Held
Birge & Held is a private equity real estate investment firm, provides real estate investment, property management & construction services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Held
President & COO
Sarah (Lapp) Souers, MBA
Strategic Partnership Manager
Recent News
2025-07-04
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2025-05-17
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