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Remedio (formerly GYTPOL) · 3 days ago

Senior Technical Account Manager-US

United States

Full-time

Remote

Senior Level

7+ years exp

Remedio is a first-of-its-kind platform that automates and error-proofs configuration security for connected devices, helping enterprises manage and secure large fleets of distributed endpoints. They are seeking a dedicated Technical Account Manager (TAM) to drive customer success, satisfaction, and retention by bridging the gap between customer needs and technical capabilities. The role involves onboarding new customers, resolving technical issues, and providing ongoing guidance and training.

Computer & Network Security

Responsibilities

Act as the primary technical point of contact for assigned enterprise/mid market customers- owning the post-sale relationship and ensuring they derive full value from our platform

Onboard new customers: work with them to understand their environment, assist with initial setup, configuration and deployment, and guide them through best practices

Troubleshoot and resolve technical issues or escalations, coordinating internally with Support, Engineering, Product-acting as the customer advocate inside Remedio to ensure issues are addressed properly and quickly

Translate customer business and compliance requirements into technical configurations or solutions on the Remedio platform; help them map security/compliance goals into concrete settings and workflows

Provide ongoing guidance, training, and enablement-helping customers adopt new features, roll out changes, and stay aligned with best practices

Serve as a trusted advisor: understand customer's business context, long-term objectives and challenges; proactively propose optimizations, upgrades, or expansions of their usage

Relay customer feedback, feature requests, and real-world requirements to internal Product and Engineering teams- helping shape product roadmap based on customer needs

Maintain thorough documentation: project plans, configuration guides,best-practice playbooks, knowledge-based entries both for internal use and customer reference

Qualification

Technical Account ManagementCustomer EngagementProblem-SolvingScripting/AutomationCompliance FrameworksEndpoint SecurityProject ManagementCustomer-Centric MindsetProactive ApproachCommunicationCollaborative Work

Required

7+ years of experience in a technical customer-facing role (Technical Account Manager / professional services / solutions-oriented account management)

Excellent communication skills- capable of working with technical teams and non-technical business stakeholders alike; clear written & verbal skills

Customer-centric mindset: ability to build trust, anticipate customer needs, act as advocate for the customer inside the company

Strong problem-solving and project-management skills: able to lead deployments, configurations, escalations, and follow-through to resolution

Proactive and strategic: not just reactive support- you anticipate needs, propose optimizations and improvements, help customers grow their use of Remedio

Ability to work collaboratively across Sales, Product, Engineering and Support teams- to deliver seamless customer experience and influence company roadmap

Preferred

Bonus: familiarity with scripting / automation, understanding of compliance frameworks / IT-OT security, or previous experience working in endpoint security / compliance context (fits especially well given Remedio's solution domain)