Apply on Employer Site

Maximus · 1 day ago

Supervisor - Training

United States

Full-time

Remote

Mid Level

$56K/yr - $72K/yr

3+ years exp

Maximus is seeking a proactive and experienced Training Supervisor. This role is responsible for supporting the delivery of virtual training, ensuring operational excellence, and driving learner readiness.

Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology

Responsibilities

Provide staff mentoring and coaching on an ongoing basis to help ensure staff members are meeting individual performance standards including confidentiality and security of information and program metrics

Monitor performance and systems documentation

Ensure compliance with all applicable requirements of the contract, State and Federal regulations

Evaluate staff performance and conduct annual evaluations

Attend supervisor meetings and conduct unit meetings

Follow up on customer complaints and escalated matters

Review and analyze reports and discover root cause of issues

Assure the project is in compliance with Maximus standards and procedures

Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations

Interface with project leadership to coordinate direction of the project’s client to ensure proper implementation and follow up

Work with the leadership to develop and monitor performance goals and objectives for all staff

Deliver staff training on an ongoing basis covering topics such as protocols, customer service skills, program information, use of CRM and application systems, performance results obtained through quality assurance monitoring, and other areas as appropriate

Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks

Comply with all company required policies, procedures and processes including but not limited to required training

Establish and communicate the training methodologies to participants

Ensure that staff is provided with up-to-date knowledge of all applicable programs associated with the program

Evaluate subordinates' job performance and recommend appropriate personnel action

Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems

Identify training needs and development opportunities for subordinates

Manage the accuracy and relevance of curriculum for multiple customer agencies

Qualification

Microsoft TeamsTraining logisticsCoachingLeadershipOrganizational skillsVirtual facilitationCustomer servicePerformance evaluationTraining needs assessmentMentoring

Required

Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience

Self-motivated and able to work independently

Ability to manage multiple training sessions and priorities in a fast-paced environment

Must have the ability to pass a federal background check

Hardwired internet (ethernet) connection

Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required

Private work area and adequate power source