Loop Talent · 4 days ago
Dispatcher/Customer Service Representative
Los Angeles, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrLoop Talent is partnering with The Roofer Bros, a well-established and fast-growing roofing company, to hire a highly organized Dispatcher/Customer Service Representative. This role serves as the main communication hub between customers, sales reps, and field teams, ensuring smooth operations and customer satisfaction.
Computer Software
Hiring Manager
Lilit Sahakyan
Responsibilities
Handle inbound and outbound calls with homeowners, property managers, and leads
Provide general information about services and processes
Log and route all inquiries to the appropriate team
Follow up on project updates, service questions, and customer needs
Contact customers who received quotes but haven’t decided yet
Gather feedback and address questions or concerns
Keep sales reps informed on lead status and pending deals
Call customers after job completion to ensure satisfaction
Address minor issues before they escalate
Request and guide happy clients to leave reviews (Google, Yelp, social media)
Track active jobs and flag urgent client concerns
Communicate customer feedback to sales, managers, and leadership
Manage warranty claims and service requests from start to resolution
Keep customers updated throughout the process
Qualification
Required
Strong communication and customer service skills
Highly organized with excellent follow-up habits
Calm, solution-oriented approach to customer concerns
Reliable, self-motivated, and able to work independently
Spanish fluency is required
Preferred
Previous customer service, call center, or dispatcher experience preferred
CRM experience (JobNimbus or similar) is a plus
Benefits
Competitive hourly pay with growth potential
Full-time, stable position
Fast-paced, high-energy work environment
Join a respected roofing company with a strong reputation
Work with a team that values accountability and results
Company
Loop Talent
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase