Scalence L.L.C. · 1 month ago
Helpdesk Support Specialist
Plano, TX
Full-time
Onsite
Entry, Mid Level
2+ years expScalence L.L.C. is seeking a Helpdesk Support Specialist to serve as the primary contact for helpdesk support during decommission. The role involves logging, tracking, and resolving user issues while ensuring compliance with organizational standards and SLAs.
Information Technology & Services
Responsibilities
Serve as the primary contact for helpdesk support during decommission
Log, track, and resolve user issues efficiently
Escalate complex problems to technical teams and follow up on resolutions
Maintain accurate records of helpdesk activities and prepare reports
Ensure compliance with organizational standards and SLAs
Qualification
Required
Experience in helpdesk or support coordination roles
Strong organizational and communication skills
Ability to manage multiple tasks in a fast-paced environment
Familiarity with ticketing systems and IT support processes
Must 2 to 4 years of Experience in Help Desk Solution
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase