Infovista · 10 hours ago
Senior Infrastructure & Cloud Platform Engineer (On-Site Lowell)
Lowell, MA
Full-time
Onsite
Senior LevelInfovista is the leader in network lifecycle automation, developing software solutions for communications service providers and enterprises. The Senior Infrastructure & Cloud Platform Engineer will oversee the platform infrastructure, ensuring optimal performance and reliability while managing various responsibilities related to cloud and on-prem infrastructure.
Customer ServiceEnterprise SoftwareInformation TechnologyProfessional ServicesSoftwareTelecommunications
Responsibilities
Monitor cloud and on-prem infrastructure for errors or problems and resolve them in a timely manner
Work with Development and Product to design and implement strategies to increase performance, reliability, and scalability of the infrastructure
Identify single points of failure in platform design and make cost-effective recommendations for remediation
Stay up to date with the latest technologies and advancements in cloud computing and infrastructure operations to improve resiliency and security
Develop, document, and enforce policies, standards, and procedures for cloud and infrastructure maintenance, change management, and security
Participate in organizational Change Management activities, including risk assessments, change approval reviews, and post-change validation
Ensure timely patching and lifecycle management across hardware, operating systems, virtualization platforms, and cloud resources, following security and compliance requirements
Collaborate with Security and Compliance teams to remediate vulnerabilities outside normal patch cycles, including emergency fixes, configuration changes, and compensating controls
Manage cloud-based data backup and disaster recovery procedures to ensure business continuity
Maintain and support physical server infrastructure (Dell PowerEdge and related hardware), ensuring firmware, drivers, and hardware components are kept current
Document and maintain infrastructure architecture diagrams, configuration details, SOPs, and runbooks. Ensure all knowledge is captured in Atlassian (Jira/Confluence) and ITGlue
Manage vendor relationships and contracts related to infrastructure and cloud services, ensuring SLA adherence and effective escalation
Optimize telephony carrier network for cost effectiveness, capacity, flexibility, and resiliency
Create and manage budgets for cloud and infrastructure, recommending cost-savings where appropriate
Contribute to monitoring, alerting, and observability practices using tools such as Grafana, Zabbix, Site24x7, or similar — with the goal of reducing MTTD/MTTR
Provide point of contact, technical support, and guidance to other employees on infrastructure-related issues
Actively participate in incident response, root cause analysis, and post-incident reviews; ensure lessons learned feed into continuous improvement
Contribute to capacity planning and forecasting to anticipate future growth and resource needs
Mentor and delegate work to IT staff; provide training on infrastructure tools, processes, and best practices
Maintain overall accountability for the performance, availability, and security of the cloud and infrastructure platform
Qualification
Required
Experience with Active Directory and Windows/Linux system administration
Strong knowledge of VMware technologies (ESXi, vCenter, vSphere) for virtualization and datacenter management
Experience with Nutanix Enterprise Cloud (AHV, Prism, cluster management) for virtualization and hyperconverged infrastructure
Hands-on experience with Dell PowerEdge server hardware — including installation, firmware updates, lifecycle management, and integration with Nutanix/VMware environments
Advanced understanding of Microsoft SQL
Automation technologies experience (Terraform, Ansible, or similar)
Hands-on scripting experience (Python, PowerShell, or Bash) to support automation and integration
Network engineering experience (routing, switching, firewalls, VPN/IPSec)
Knowledge of cloud technologies (AWS, Azure) and hybrid integration
Telephony technologies experience (SIP, DID)
Experience with patch management tools and processes (WSUS, SCCM, Ansible, or equivalent) for both Windows and Linux environments
Familiarity with vulnerability management tools and ability to work with security teams on remediation
Experience with Atlassian tools (Jira, Confluence) and ITGlue or equivalent knowledge/documentation platforms
Familiarity with monitoring and observability tools (Grafana, Zabbix, Site24x7, or similar)
Understanding of ITIL practices in Change, Incident, and Problem Management
Exposure to compliance frameworks (ISO 27001, SOC2, NIST) a plus
Excellent documentation and communication skills; ability to explain technical issues in business terms
24/7 on-call availability
Benefits
Flexible workplaces- adaptable work schedules, workspaces & locations
Inclusive culture- everyone’s voice matter.
Sustainability- environmental, social & governance programs (ESG Group)
Innovative Environment- shape the future of next gen networks.
Company
Infovista
InfoVista provides a leading product portfolio for 5G and Next Gen networks management.
Founded in 1995
501-1000 employees
H1B Sponsorship
Infovista has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (4)
2022 (2)
2021 (3)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$72.4M2016-05-02Acquired
2014-07-31Debt Financing· $62.26M
2010-01-08Series Unknown· $0.15M
Leadership Team
Rick Hamilton
Chief Executive Officer
Recent News
2025-12-11
Company data provided by crunchbase