Maximus · 8 hours ago
WFM Analyst
United States
Full-time
Remote
Entry Level
$20.05/hr - $39.30/hr
2+ years expMaximus is seeking a detail-oriented and experienced WFM Analyst. The role involves monitoring call volume, staffing data, and providing knowledgeable responses to inquiries while ensuring performance standards are met.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
No H1B
Security Clearance Required
Responsibilities
Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards
Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries
Qualification
Required
Detail-oriented and experienced WFM Analyst
Ability to pass a federal background check
Hardwired internet (ethernet) connection
Internet download speed of 25mbps and 5mbps upload or higher required
Private work area and adequate power source
High School diploma or equivalent
2-4 years of experience
Preferred
10 mbps upload speed preferred
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase