GotPhoto.com | fotograf.de · 3 days ago
Senior Growth Account Manager
Baton Rouge, LA
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $100K/yr
5+ years expGotPhoto.com | fotograf.de is dedicated to making photographers’ lives easier and more efficient. The Senior Growth Account Manager will own retention and expansion for a portfolio of Enterprise and Scale Up customers, focusing on driving long-term revenue through strategic account management and executive engagement.
E-CommercePhotographySaaSSoftware
Responsibilities
Own Net Revenue Retention (NRR) across a portfolio of Enterprise and Scale-Up customers, driving expansion, preventing contraction, and maximizing long-term account value
Identify, qualify, and close upsell and GMV expansion opportunities through increased platform usage, higher order volume, and new commercial commitments
Ensure renewal readiness by proactively identifying risk, closing value gaps, and executing save and mitigation plans ahead of auto-renewals
Build and maintain trusted executive relationships with studio owners positioning GotPhoto as a strategic growth partner
Develop and execute strategic account plans including stakeholder mapping, growth levers, risks, and success metrics
Lead structured Business Reviews focused on GMV performance, ROI, and future growth planning
Serve as the Voice of the Customer across Product, Marketing, Support, and Leadership, translating real-world studio needs and friction points into actions that drive adoption, growth, and retention
Ensure high-quality CRM hygiene to support visibility, forecasting, and decision-making
Qualification
Required
5+ years of experience in Account Management, Customer Success, or Expansion Sales within a B2B2C, transaction-based, or vertical SaaS environment (e.g., marketplaces, payments, commerce, or service-driven platforms)
Proven ownership of revenue and retention across an existing book of business, with a track record of driving expansion, upsell, and usage-based growth
Strong commercial and analytical mindset, able to use data such as GMV, order volume, conversion rates, and product adoption to identify growth opportunities and build actionable account plans
Confidence leading executive-level conversations, positioning yourself as a trusted growth advisor who can translate GotPhoto's platform into measurable business outcomes for customers
Preferred
Bonus: Experience in photography, creative services, or other service-driven verticals with strong seasonality and operational complexity
Benefits
Our culture: We’ve created a collaborative and open work environment. We have a bi-annual review process and a strong feedback culture to ensure your growth.
Hybrid Work: We operate in a flexible hybrid model, combining the best of both worlds. With teams distributed across the US, our meeting hub is in Atlanta, and the meeting frequency depends on your location.
Work from Abroad: We enable you to work from almost anywhere, allowing up to 40 days outside the USA.
Generous Leave Policy: We offer a generous leave policy to help you balance work and life, along with a flexible sick leave.
Well-being & Personal Life: We provide paid medical leave and paid parental leave
Fitness: Enjoy a subsidized fitness membership with various options to choose from.
Learning & Development: You'll receive an annual learning budget of $500, which can be increased to $1,000.
Company
GotPhoto.com | fotograf.de
Our mission is to digitalize the people photography industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase