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State of Tennessee · 1 day ago

DCS PROGRAM DIRECTOR 3 - PRACTICE IMPROVEMENT - GRAND WEST - 74289

Shelby County, TN

Full-time

Onsite

Director/Executive

$7,458/mo - $9,697/mo

7+ years exp

The State of Tennessee is seeking a DCS Program Director 3 for Practice Improvement. This role involves providing guidance and coaching to frontline professionals, engaging with staff for feedback, and coordinating efforts to improve practice and outcomes for children and families in the region.

AgricultureChildrenEducationGovernmentHealth Care

Responsibilities

Providing day-to-day practice guidance and coaching to frontline professionals on case practice related issues, policies and procedures, and agency initiatives

Engaging and soliciting feedback from staff regarding programmatic needs and systemic issues

Coordinating and facilitating meetings with regional teams to:

Discuss and interpret general policies, assess cases objectively based upon the significant risk factors monitor casework progress

Facilitating open communication between frontline professionals and senior management to achieve agency mission and vision

Establishing and maintaining ongoing collaborative relationships with public and private providers, and community-based providers to coordinate and integrate services, improve access, and identify community needs and barriers to service delivery

Partnering to develop and evaluate the effectiveness of policies and procedures and recommend changes

Participating in intra and interagency work groups, regional leader meetings and special projects

Reviewing case recordings, assessments, service referrals, and other reports to identify practice trends and opportunities for improvement

Reviewing casework and providing feedback and instruction

Supporting staff development including coaching, mentoring, and encouragement for staff to improve professionally, practice skills to improve outcomes for children, and families

Develops and implements team practice improvement plans Identifying crisis situations and providing support around interventions to address difficult or potentially harmful family dynamics

Communicating and monitoring performance expectations and outcomes of staff against the goals and objectives of the program area

Using data systems for management of day-to-day work

Preparing and presenting narrative and statistical reports documenting the progress in regional practice improvement efforts

Participating as a team member in the continuous improvement process

Qualification

Program evaluationCase managementProcess improvementCoachingData analysisCommunicationCollaborationMentoring

Required

Graduation from an accredited college of university with a bachelor's degree

Experience equivalent to seven years of professional work in one or a combination of the following: counseling or case management services, program evaluation, education, auditing, accounting, business/process improvement and/or social services grant coordination

At least five years of this experience must have been in children or juvenile services' program evaluation, case review work, or process improvement (such as LEAN or Six Sigma certification) in any field listed above