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PNC · 8 hours ago

Customer Service & Support Representative - CCC Eastern/Central Time Zones

United States

Full-time

Remote

Entry Level

$26K/yr - $55K/yr

1+ years exp

PNC is a leading financial services company that values its people as its greatest differentiator. As a Customer Service Representative, you will provide routine service support to PNC customers, addressing inquiries and resolving issues through effective communication with customers and service partners.

BankingFinanceFinancial Services

No H1B

Responsibilities

Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners

Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served

Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues

Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions

Documents customer interactions and completes service requests to minimize customer effort or additional action

Qualification

Customer ServiceProblem SolvingEffective CommunicationsTechnical SupportDecision MakingAccuracyCustomer Experience ManagementManaging Multiple PrioritiesRelationship BuildingResults-OrientedAttention to Detail

Required

High school diploma or GED, however may require related experience or product knowledge to accomplish primary duties

Typically <1 year of related experience

In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered

Dedicated and confidential work space which includes a door that can be closed for privacy

High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds

Wired connection in the room with the modem and router