Ford Pro · 4 weeks ago
IT Site Mgmt & End User Support Specialist
LEP 1155 Bible Rd, Lima, OH, 45801, US
Full-time
Onsite
Mid, Senior Level
5+ years expFord Pro is committed to shaping the future of mobility and enhancing customer experiences. They are seeking an IT Site Management & End User Support Specialist to provide technical support and maintain systems at their Lima Engine Plant, which plays a crucial role in manufacturing Ford and Lincoln products.
AutomotiveFleet ManagementSoftware
No H1B
Responsibilities
Support a multi-shift operation in a manufacturing plant
Must be able to work flexible hours in support a multi-shift operation. (Days, nights and or weekends)
Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant
Interface with Business IT and business owners to prioritize improvement efforts
Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary
Focus on the integration / long term maintenance of applications and hardware
Assist team lead with managing assignments and workload
Develop, maintain, and share, accurate support documentation
Support of local network equipment in a Cisco based environment
Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem
Support of IIOT deployments and expansion efforts utilizing iOS and Android based equipment
Qualification
Required
High school diploma or equivalent combination of relevant education and experience
5+ years' experience in an IT support capacity
A willingness to work in a high-pressure production environment and flexible work schedule is a foundation in this space
Identifying, investigating, & solving problems with minimal supervision
Experience with Windows 11 OS
Preferred
Manufacturing experience is preferred but not required
Any plant floor automation experience is highly desired (Control systems, PLC's, etc.) but not required
Experience with Server administration; Windows (2012+) or Linux
Familiar with Cisco routers and switches to include basic staging, troubleshooting, and cable installation
Knowledge of Windows server and Windows Active Directory/ADFS
Experience with VM servers (Vsphere)
Experience with Android and/or iOS, iPhones, iPads
Experience with Mac OS
Experience with Office365, including SharePoint
Experience with Office automation
Experience with FIS, QLS-CM, QTS, QWX, PDS, LMA, OBL, QDAS
Experience with Dell PC's, Dell Laptops, HP Printers, and HP Servers
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Pro
Ford Pro is a productivity accelerator designed to drive the business forward, delivering solutions to commercial customers of all sizes.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Frick
Interim Head
Recent News
2025-10-04
2025-10-01
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