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Eschenbach Optik of America, Inc. · 5 days ago

Customer Retention & Conversion Specialist

Danbury, CT

Full-time

Hybrid

New Grad, Entry Level

$55K/yr - $65K/yr

Eschenbach Optik of America is the North American leader in solutions for the visually impaired, and they are seeking a Customer Retention & Conversion Specialist. The role involves increasing the productivity of Territory Managers by scheduling meetings, monitoring customer engagement, and providing support for open territories.

E-CommerceEyewearHealth CareMedicalRetail

Responsibilities

Increase productivity and efficiency of Territory Managers

Monitor and track meeting frequency across customer strata by periodically run SugarCRM reports to ensure that A, B, C, and D accounts are benefitting from required frequency of meeting contact by an Eschenbach Territory Manager

Call and schedule meetings for Territory Managers when frequency is deficient, exercising reasonable discretion and independent judgment

Make at least 16 Customer phone calls each day

Schedule at least 4 Customer Meetings on behalf of Territory Managers each day

Provide remote coverage of ‘open’ Territories due to turnover, maintaining close telephone/web support for Key customers (A & B) and follow-up on all new leads

Travel to open territories as needed

To conduct in-person sales meetings/trainings with Key Customers

To exhibit at local/regional trade shows/events critical to the territory

Follow-up on all new leads (Stage 10 and 20 RLIs) until Territory is filled

Coordinate with Marketing an active email and advertising campaign to maintain sufficient brand presence in the territory

Monitor government sales of magnifiers as reported by govspend.com and through web research to create leads/RLIs and follow-up on such RLIs to schedule meetings for the Territory Managers

Participate in staffing of National Exhibitions as needed

Make necessary updates to Sugar CRM

Participate in monthly Sales Conference calls

Participate in semi-annual Virtual Sales Meetings

Attend semi-annual Sales Meetings

Assume other responsibilities as assigned by management

Qualification

CRM softwareMS Office SuiteSales techniquesCommunication skillsTeam collaboration

Required

Commitment to learn, embrace and adhere to the Eschenbach sales technique directives

Adherence to the requirement to record all sales activities as well as their calendar via Eschenbach's CRM system

Adherence to company dress code

Proficiency with computers as a sales tool including the MS Office suite of applications (Excel, Word, PowerPoint)

Familiarity with CRM software

Benefits

401(k)

Employee assistance program

Health insurance

Life insurance

Paid time off

Paid training

Retirement plan

Travel reimbursement

Company

Eschenbach Optik of America, Inc.

Since 1983, Eschenbach Optik of America has sought to provide low vision care providers with the finest quality, most technologically advanced magnification devices to help those suffering from macular degeneration, diabetic retinopathy and other eye diseases and vision problems.

Founded in 1983