Santander Bank, N.A. · 4 days ago
Branch Operations Management, Greater Worcester Area, Worcester, MA
Worcester, MA
Full-time
Onsite
Mid Level
$38K/yr - $64K/yr
3+ years expSantander Bank, N.A. is a global leader in the financial services industry, evolving into a technology-driven organization. The Branch Operations Manager ensures efficient branch operations and exceptional customer experiences while overseeing risk controls and compliance with policies and regulations.
BankingFinanceFinancial Services
Responsibilities
Assist customers with various transactions, including deposits, withdrawals and payments
Oversee operational risk control measures to safeguard branch assets, including Vault and ATM custodianship
Ensure an elevated customer experience, delivering personalized, seamless, and attentive service
Effective lobby management to optimize customer flow and engagement
Resolve customer issues promptly and effectively
Build and maintain strong relationships with customers to elevate their banking experience and foster loyalty
Engage customers through digital platforms to enhance customer interactions and educate them on self-service options
Conduct cash counts and maintain accurate audit logs
Support the teller line, use coaching tools, and provide feedback to ensure efficient and accurate transactions
Communicate clearly and effectively with customers in person, over the phone, or through digital channels
Utilize data-driven decision-making to improve branch performance and operational efficiency
Assist colleagues in achieving their developmental goals and career aspirations
Qualification
Required
High school diploma, GED: or equivalent education - Required
3+ Years Demonstrated successful experience in branch banking or a related operations/support function - Required. (OR)
12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Operations Manager role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)
18+ Months Cash handling experience - Required. (AND)
18+ Months Customer service experience within a high volume, fast paced and constantly changing environment. - Required
Proficient in cash handling and maintaining audit logs
Excellent customer service skills and a passion for helping others
Proven ability to build relationships and enhance customer experience
Strong problem-solving skills with a proactive approach to issue resolution
Proficient in using digital tools and technology to enhance customer engagement
Ability to make data-driven decisions to improve operational outcomes
Strong knowledge of company policy, compliance regulations, risk management and loss prevention
Ability to work in a fast-paced environment and manage multiple priorities
Excellent communication, consultative and influence skills both verbal and written
Self-motivated to succeed in a goal driven environment
Ability to interact with integrity and professionalism with customers and employees
Computer proficiency and basic math skills
Ability to work branch hours, which can include weekends and evenings
Preferred
Bilingual Spanish language skills preferred
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
Experience in Microsoft Office products
Benefits
A fair and competitive rewards package that reflects the impact you create and the value you deliver.
More than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.
Company
Santander Bank, N.A.
At Santander Bank, it’s our mission to help people and businesses prosper.
5001-10000 employees
H1B Sponsorship
Santander Bank, N.A. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (36)
2023 (61)
2022 (66)
2021 (78)
2020 (69)
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
Wind Turbine & Energy Cables
2020-01-22Debt Financing· $75M
Leadership Team
Pierre Habis
Chief Consumer & Digital Transformation Officer
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