FORTNA · 3 hours ago
Lead Software Support Engineer
Atlanta, Georgia, USA
Full-time
Onsite
Senior Level, Lead/Staff
$116K/yr - $174K/yr
8+ years expFORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. They are seeking a Lead Software Support Engineer to provide Level 2/3 technical support to clients, collaborating with cross-functional teams to resolve issues in a fast-paced environment.
ConsultingInformation TechnologyLogisticsSupply Chain ManagementWarehouse Automation
Responsibilities
Assist in mentoring and training newer engineers on the team
Provide Level 2/3 customer facing technical support
Demonstrate a strong understanding of Warehouse Execution Systems (WES) / Warehouse Control Systems (WCS) to ensure timely resolution of critical incident tickets (P1/P2) while documenting resolution steps and conducting Root Cause Analysis (RCA)
Participate in on-call support, analyze and troubleshoot issues, and implement necessary fixes
Collaborate with the Product and Development teams to resolve complex problems on a high priority basis
Foster a team atmosphere by actively collaborating with other team members
Maintain high-quality software source code and documentation
Provide remote support and troubleshooting for client systems
Ability to prioritize and execute tasks in a high-pressure environment
Work effectively in a team-oriented and collaborative environment
Demonstrate strong interpersonal, organizational, time management, and problem-solving skills
Excellent written and oral communication skills
Possess exceptional listening and interpersonal skills
Qualification
Required
Bachelor's in computer science or related technical field
Minimum 8+ years of experience with direct software customer support and development
Minimum 8+ years of experience in Core Java/J2EE stack
Minimum 5+ years of experience with Spring, Spring Boot, and Hibernate, including Spring Data JPA
Minimum 5+ years of experience writing SQL queries and working with Oracle or any other Database
Hands-on experience with Web services and Microservices architecture
Strong understanding of REST API and unit testing frameworks
Strong understanding of distributed architectures and design patterns
Preferred
Experience with Warehouse Execution Systems (WES) / Warehouse Control Systems (WCS) is highly desired
Company
FORTNA
Fortna is a professional services firm helping companies with complex distribution operations meet customer promises.
1001-5000 employees
H1B Sponsorship
FORTNA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (17)
2023 (19)
2022 (7)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
THL
2022-04-18Acquired
2019-03-29Private Equity
Leadership Team
R
Rob McKeel
Chief Executive Officer
Recent News
2025-08-21
2025-08-15
2025-08-13
Company data provided by crunchbase