Customer Success Development Representative (CSDR) jobs in United States
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Connecteam · 6 hours ago

Customer Success Development Representative (CSDR)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$60K/yr - $60K/yr

Connecteam is a TLV-based startup focused on enhancing the work experience for deskless employees. The Customer Success Development Representative (CSDR) will engage with new customers post-purchase to ensure a smooth onboarding experience and foster long-term success with the platform.

ComputerSaaSSoftwareVirtual Workforce

Responsibilities

Proactively reach out to new paying customers via phone, email, and text to schedule their first onboarding session
Manage your pipeline in HubSpot CRM, keeping records accurate and up to date
Review customer details in HubSpot to understand their business, use case, and how to tailor each conversation
Book onboarding sessions for the Customer Success onboarding team, ensuring smooth and accurate handoffs
Follow a structured outreach and call script while confidently handling basic questions and objections
Partner closely with the Customer Success onboarding team to share feedback, improve processes, and optimize customer handoffs
Increase engagement with new paying customers to ensure the majority successfully connect with the onboarding team

Qualification

CRM managementCustomer communicationOrganizational skillsAdaptabilityWillingness to learnBuilding rapportResilienceFast learnerWork ethicDetail-oriented

Required

High motivation, strong work ethic, and a willingness to learn
Comfort speaking with customers over the phone and building rapport
Strong communication skills and the ability to follow a script while sounding natural and confident
Ability to understand customer needs and explain the value of onboarding in a clear, friendly way
Organized and detail-oriented, with the ability to manage tasks and pipeline activity in a CRM
A quick learner who thrives in a fast-paced startup environment
Resilience and adaptability when handling objections or unresponsive customers
Comfortable working US business hours: Monday–Friday, remotely – MUST

Benefits

Medical, dental, vision coverage
Paid time off for vacation, sick days.
401k

Company

Connecteam

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Connecteam is a multi-functional and workforce management mobile solution for companies that manage on-the-go teams.
dateFounded in 2016
location
New York, New York, USA
people-size201-500 employees
web-link
https://connecteam.com

Funding

Current Stage
Growth Stage
Total Funding
$158M
Key Investors
Google for Startups
2022-03-02Series C· $120M
2021-04-28Series B· $37M
2021-01-26Non Equity Assistance

Leadership Team

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Yonatan Nuriel
VP R&D & Co-founder
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A
Asaf Haviv
Chief Financial Officer
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Recent News

Research and Markets
U.S. Healthcare Staffing & Scheduling Software Market Report 2025-2033 - AI-Driven Scheduling and Nursing Shortages Drive the Industry
2025-08-26
GlobeNewswire News Room
United States Absence Management Market to Hit Valuation of US$ 742.87 Million By 2033 | Astute Analytica
2025-03-26
Business Wire
Connecteam Brings Its All-in-One Workforce Management App to UK Care Week
2023-03-14
Company data provided by crunchbase